Compare Desk.com vs UseResponse

See this comparison of Desk.com vs. UseResponse based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
Enterprise Package
$3000+ per solution
 
Pro Plan
$60 /month/agent
Self-Hosted
$899 one-time fee
 
Business Plus Plan
$100 /month/agent
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
14.3%
 
Computer Software
25.8%
Information Technology and Services
26.3%
 
Information Technology and Services
16.1%
Internet
10.5%
 
Internet
12.9%
Computer Software
10.5%
 
Non-Profit Organization Management
6.5%
Financial Services
10.5%
 
Broadcast Media
6.5%
Semiconductors
10.5%
 
Other
32.3%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Ability to edit multiple cases at the same time. Search Ability to create a case for existing contact Inbuilt case survey

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

 
Ask Desk.com a Question
Contact Desk.com
Ask UseResponse a QuestionContact UseResponse
Kate avatar
Kate from G2 Crowd

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