Compare Desk.com vs Whatfix

See this comparison of Desk.com vs. Whatfix based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
 
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
16.7%
 
Computer Software
25.8%
Computer Software
28.9%
 
Information Technology and Services
16.1%
Information Technology and Services
15.8%
 
Internet
12.9%
Consumer Goods
10.5%
 
Non-Profit Organization Management
6.5%
Internet
7.9%
 
Broadcast Media
6.5%
Cosmetics
5.3%
 
Other
32.3%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

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Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

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Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

 
Ask Desk.com a Question
Contact Desk.com
Ask Whatfix a QuestionContact Whatfix
Kate avatar
Kate from G2 Crowd

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