Compare Desk.com vs Zendesk

See this comparison of Desk.com vs. Zendesk Support based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Zendesk Support rates 4.2/5 stars with 953 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
Essential
$5 /month
 
Pro Plan
$60 /month/agent
Team
$19 /month
 
Business Plus Plan
$100 /month/agent
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.7
(Based on 882 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
8.6
(Based on 885 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
8.5
(Based on 738 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
7.9
(Based on 880 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
15.1%
 
Computer Software
25.8%
Computer Software
20.0%
 
Information Technology and Services
16.1%
Information Technology and Services
14.2%
 
Internet
12.9%
Internet
12.2%
 
Non-Profit Organization Management
6.5%
Marketing and Advertising
6.5%
 
Broadcast Media
6.5%
Retail
3.1%
 
Other
32.3%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Contact Desk.com
Ask Zendesk a QuestionContact Zendesk
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Kate from G2 Crowd

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