Compare Desk.com vs Zoho Desk

See this comparison of Desk.com vs. Zoho Desk based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Zoho Desk rates 4.3/5 stars with 479 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Desk com
Zoho desk
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Desk.com
Desk.com
Based on 20 reviews
Zoho Desk
Zoho Desk
Based on 479 reviews
 
Standard Plan
$20 /month/agent
FREE
$0 /agent/month
 
Pro Plan
$60 /month/agent
PROFESSIONAL
$12 /agent/month
 
Business Plus Plan
$100 /month/agent
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.6
(Based on 443 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
8.6
(Based on 443 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
8.4
(Based on 348 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.6
(Based on 350 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
8.2
(Based on 400 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
8.6
(Based on 326 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
8.8
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
7.6%
 
Computer Software
25.8%
Information Technology and Services
25.6%
 
Information Technology and Services
16.1%
Computer Software
11.2%
 
Internet
12.9%
Internet
4.6%
 
Non-Profit Organization Management
6.5%
Marketing and Advertising
4.3%
 
Broadcast Media
6.5%
Telecommunications
4.1%
 
Other
32.3%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Ability to edit multiple cases at the same time. Search Ability to create a case for existing contact Inbuilt case survey

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Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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