Compare Dialpad vs Talkdesk
See this
comparison of Dialpad vs. Talkdesk
based on data from user reviews. Dialpad rates 3.9/5 stars with 172 reviews. Talkdesk rates 4.4/5 stars with 349 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Standard
$15
Per user, per month billed annually or $20 billed monthly.
 
Pro
$25
Per user, per month invoiced annually
 
Enterprise
$35
Per user, per month invoiced annually
 
Free Trial
Free Trial Unavailable
Dialpad
Standard
$15Per user, per month billed annually or $20 billed monthly.
Pro
$25Per user, per month invoiced annually
Enterprise
$35Per user, per month invoiced annually
Free Trial
Talkdesk
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
9.0
Ease of Use
Ease of Use
8.8
9.3
Ease of Setup
Ease of Setup
8.2
8.9
Ease of Admin
Ease of Admin
8.2
8.9
Quality of Support
Quality of Support
7.8
8.8
Ease of Doing Business With
Ease of Doing Business With
8.3
8.9
Product Direction (% positive)
Product Direction (% positive)
8.0
8.6
Meets Requirements
Dialpad
8.3
Talkdesk
9.0
Ease of Use
Dialpad
8.8
Talkdesk
9.3
Ease of Setup
Dialpad
8.2
Talkdesk
8.9
Ease of Admin
Dialpad
8.2
Talkdesk
8.9
Quality of Support
Dialpad
7.8
Talkdesk
8.8
Ease of Doing Business With
Dialpad
8.3
Talkdesk
8.9
Product Direction (% positive)
Dialpad
8.0
Talkdesk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.7%
21.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
61.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
16.5%
Dialpad
Small-Business
58.7%
Mid-Market
38.4%
Enterprise
2.9%
Talkdesk
Small-Business
21.7%
Mid-Market
61.8%
Enterprise
16.5%

Reviewers' Industry

 
Computer Software
16.8%
Computer Software
11.2%
 
Information Technology and Services
11.4%
Consumer Services
9.0%
 
Internet
7.9%
E-Learning
7.7%
 
Real Estate
5.0%
Information Technology and Services
7.1%
 
Marketing and Advertising
5.0%
Internet
4.9%
 
Other
54.0%
Other
60.0%
Dialpad
Computer Software
16.8%
Information Technology and Services
11.4%
Internet
7.9%
Real Estate
5.0%
Marketing and Advertising
5.0%
Other
54.0%
Talkdesk
Computer Software
11.2%
Consumer Services
9.0%
E-Learning
7.7%
Information Technology and Services
7.1%
Internet
4.9%
Other
60.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sheldon Z.
Administrator in Automotive

The best thing about Dialpad is the fact that you can ditch your desk phone completely. They do have an option to program a VOIP phone to work with Dialpad, but we've never tried that. Their Uberconference is also really nice because it works with the...

G2 Crowd User in Financial Services

I like it when I can know where a call is coming from. Numerous calls from one area help to interrogate the delivery of services in the locality

Most Helpful Critical Review
Most Helpful Critical Review
Tyler S.
Administrator

- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...

G2 Crowd User

Sales person would say yes to everything you ask them. But wouldn't actually follow through. He also didn't disclose a charge when we specifically asked them about every fee involved. Zero support once you paid for their service. Would not recommend. Go...

 
Dialpad
Most Helpful Favorable Review
Sheldon Z.
Administrator in Automotive

The best thing about Dialpad is the fact that you can ditch your desk phone completely. They do have an option to program a VOIP phone to work with Dialpad, but we've never tried that. Their Uberconference is also really nice because it works with the...

Most Helpful Critical Review
Tyler S.
Administrator

- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...

Talkdesk
Most Helpful Favorable Review
G2 Crowd User in Financial Services

I like it when I can know where a call is coming from. Numerous calls from one area help to interrogate the delivery of services in the locality

Most Helpful Critical Review
G2 Crowd User

Sales person would say yes to everything you ask them. But wouldn't actually follow through. He also didn't disclose a charge when we specifically asked them about every fee involved. Zero support once you paid for their service. Would not recommend. Go...

Screenshots

 
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Videos

 

Dialpad | A Business Phone System for the Anywhere Worker .

Dialpad

Dialpad | A Business Phone System for the Anywhere Worker .

Talkdesk
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