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Compare Drift vs Intercom

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comparison of Drift vs. Intercom
based on data from user reviews. Drift rates 4.4/5 stars with 180 reviews. Intercom rates 4.3/5 stars with 661 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Drift
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Intercom
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Drift
Drift
4.4
Based on 180 reviews
Optimized for quick response
Intercom
Intercom
4.3
Based on 661 reviews
Optimized for quick response
 
Free
$0 /month
Engage
$53 starting from
 
Standard
$50 /month
Respond
$53 starting from
 
Pro
$500 /month
Educate
$49 monthly flat rate
 
Company
$1,500 /month
 
Enterprise
$5,000 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 165 reviews)
8.7
(Based on 602 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 165 reviews)
8.8
(Based on 607 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 121 reviews)
8.4
(Based on 269 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 121 reviews)
8.9
(Based on 284 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 155 reviews)
8.7
(Based on 568 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 120 reviews)
9.0
(Based on 273 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 167 reviews)
8.7
(Based on 600 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
69.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.2%
26.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
4.0%
 
Computer Software
27.8%
Computer Software
25.0%
 
Information Technology and Services
15.2%
Internet
17.0%
 
Marketing and Advertising
13.3%
Information Technology and Services
15.2%
 
Internet
5.9%
Marketing and Advertising
6.9%
 
Education Management
3.3%
Education Management
2.0%
 
Other
34.4%
Other
33.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

notifications are very poor. I have to constantly refresh my page to receive notifications. It can be glitchy

G2 Crowd User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Kate from G2 Crowd

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