Compare EasyVista vs Freshdesk

See this comparison of EasyVista vs. Freshdesk based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Easyvista
Freshdesk
Add Product
EasyVista
EasyVista
Based on 74 reviews
Freshdesk
Freshdesk
Based on 1540 reviews
 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.6
(Based on 1439 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.9
(Based on 1449 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.7
(Based on 1100 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.8
(Based on 1120 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
9.1
(Based on 1399 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
9.0
(Based on 1067 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
8.9
(Based on 1435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
34.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
9.7%
 
Higher Education
14.8%
Information Technology and Services
20.6%
 
Information Technology and Services
10.2%
Computer Software
15.0%
 
Hospital & Health Care
8.0%
Internet
6.5%
 
Insurance
6.8%
E-Learning
3.9%
 
Government Administration
5.7%
Education Management
3.7%
 
Other
54.5%
Other
50.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
0?e=1527534000&v=alpha&t=0obvnwzbdf0gncdlvn9s94oxcwhdxm3inqp7bpf6ne8
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

0 lq5wcdyttqermj0lw fvc7fytcycuz0lfxl9cm0pybe6kphaw8v5maw 72pd4xogx5bb4dsurhck
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search...

0 gnqk24cgmv3kojkdc1bc2utscuknyj3d8vtr2ulggykktg9wmtnecrlpuzxwjohlibksip xhz3u
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Ask EasyVista a QuestionContact EasyVistaAsk Freshdesk a QuestionContact Freshdesk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.