Compare EasyVista vs Freshdesk
See this
comparison of EasyVista vs. Freshdesk
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Freshdesk rates 4.4/5 stars with 2,038 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
EasyVista
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
Ease of Use
Ease of Use
6.9
8.8
Ease of Setup
Ease of Setup
7.1
8.5
Ease of Admin
Ease of Admin
7.5
8.7
Quality of Support
Quality of Support
7.7
8.9
Ease of Doing Business With
Ease of Doing Business With
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
8.6
Meets Requirements
EasyVista
8.1
Freshdesk
8.5
Ease of Use
EasyVista
6.9
Freshdesk
8.8
Ease of Setup
EasyVista
7.1
Freshdesk
8.5
Ease of Admin
EasyVista
7.5
Freshdesk
8.7
Quality of Support
EasyVista
7.7
Freshdesk
8.9
Ease of Doing Business With
EasyVista
8.1
Freshdesk
8.8
Product Direction (% positive)
EasyVista
7.7
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Freshdesk
8.7
Searchable Articles
EasyVista
Not enough data available
Freshdesk
8.6
Community Forums
EasyVista
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
EasyVista
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
EasyVista
6.3
Freshdesk
7.2
Forum to Reponse
EasyVista
Not enough data available
Freshdesk
8.5
Tickets and Tagging
EasyVista
6.2
Freshdesk
8.8
Live Chat
EasyVista
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
10.7%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
20.4%
 
Information Technology and Services
9.9%
Computer Software
14.0%
 
Hospital & Health Care
7.7%
Internet
5.9%
 
Insurance
6.6%
Education Management
3.7%
 
Government Administration
5.5%
E-Learning
3.4%
 
Other
56.0%
Other
52.6%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Freshdesk
Ask EasyVista a QuestionContact EasyVistaAsk Freshdesk a QuestionContact Freshdesk