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Compare EasyVista vs Freshdesk

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comparison of EasyVista vs. Freshdesk
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Freshdesk rates 4.4/5 stars with 1,887 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
Freshdesk
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EasyVista
EasyVista
3.9
Based on 76 reviews
Freshdesk
Freshdesk
4.4
Based on 1,887 reviews
 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.6
(Based on 1,752 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.9
(Based on 1,762 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.7
(Based on 1,291 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.8
(Based on 1,324 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.0
(Based on 1,700 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 1,259 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.8
(Based on 1,747 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
54.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
10.2%
 
Higher Education
14.3%
Information Technology and Services
20.6%
 
Information Technology and Services
9.9%
Computer Software
14.4%
 
Hospital & Health Care
7.7%
Internet
6.0%
 
Insurance
6.6%
Education Management
3.7%
 
Government Administration
5.5%
E-Learning
3.4%
 
Other
56.0%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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