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Compare EasyVista vs GrooveHQ

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comparison of EasyVista vs. GrooveHQ
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.0
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.0
(Based on 26 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
9.3
(Based on 13 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
9.3
(Based on 13 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.6
(Based on 24 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.1
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.2
(Based on 26 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
78.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0.0%
 
Higher Education
14.3%
Computer Software
27.3%
 
Information Technology and Services
9.9%
Internet
11.4%
 
Hospital & Health Care
7.7%
Fund-Raising
6.8%
 
Insurance
6.6%
Marketing and Advertising
4.5%
 
Government Administration
5.5%
Management Consulting
4.5%
 
Other
56.0%
Other
45.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

 
 No screenshots provided.
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided.
 No downloads provided.
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