Compare EasyVista vs Help Scout

See this comparison of EasyVista vs. Help Scout based on data from user reviews. EasyVista rates 3.9/5 stars with 75 reviews. Help Scout rates 4.3/5 stars with 117 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 73 reviews)
8.6
(Based on 109 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 73 reviews)
9.2
(Based on 109 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 61 reviews)
8.8
(Based on 51 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 64 reviews)
8.8
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 67 reviews)
9.0
(Based on 94 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 60 reviews)
9.1
(Based on 48 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 69 reviews)
8.1
(Based on 109 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.7%
61.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
34.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.7%
3.6%
 
Higher Education
14.6%
Internet
21.9%
 
Information Technology and Services
10.1%
Computer Software
21.9%
 
Hospital & Health Care
7.9%
Information Technology and Services
7.9%
 
Insurance
6.7%
Marketing and Advertising
6.6%
 
Government Administration
5.6%
E-Learning
4.6%
 
Other
55.1%
Other
37.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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