Compare EasyVista vs Help Scout

See this comparison of EasyVista vs. Help Scout based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Help Scout rates 4.4/5 stars with 96 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.6
(Based on 89 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
9.4
(Based on 89 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
9.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
9.1
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
9.3
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
8.2
(Based on 89 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
70.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
26.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
3.3%
 
Higher Education
14.8%
Computer Software
23.1%
 
Information Technology and Services
10.2%
Internet
21.5%
 
Hospital & Health Care
8.0%
Information Technology and Services
9.1%
 
Insurance
6.8%
Marketing and Advertising
7.4%
 
Government Administration
5.7%
E-Learning
4.1%
 
Other
54.5%
Other
34.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
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Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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