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Compare EasyVista vs Help Scout

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comparison of EasyVista vs. Help Scout
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Help Scout rates 4.3/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.6
(Based on 114 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.2
(Based on 114 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.1
(Based on 114 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
2.5%
 
Higher Education
14.3%
Computer Software
23.4%
 
Information Technology and Services
9.9%
Internet
20.3%
 
Hospital & Health Care
7.7%
Information Technology and Services
8.2%
 
Insurance
6.6%
Marketing and Advertising
6.3%
 
Government Administration
5.5%
E-Learning
4.4%
 
Other
56.0%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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