Compare EasyVista vs Helpshift

See this comparison of EasyVista vs. Helpshift based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Helpshift rates 4.3/5 stars with 94 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.7
(Based on 80 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.8
(Based on 80 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.8
(Based on 37 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.5
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.7
(Based on 71 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.8
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
8.5
(Based on 78 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
19.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
70.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
10.6%
 
Higher Education
14.8%
Computer Games
17.0%
 
Information Technology and Services
10.2%
Consumer Services
11.3%
 
Hospital & Health Care
8.0%
Internet
11.3%
 
Insurance
6.8%
Consumer Goods
8.5%
 
Government Administration
5.7%
Entertainment
8.5%
 
Other
54.5%
Other
43.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided.
Ask EasyVista a QuestionContact EasyVistaAsk Helpshift a QuestionContact Helpshift
Kate from G2 Crowd

Need help?

I can help.