Compare EasyVista vs Helpshift
See this
comparison of EasyVista vs. Helpshift
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Helpshift rates 4.3/5 stars with 168 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
EasyVista
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
6.9
8.8
Ease of Setup
Ease of Setup
7.1
8.8
Ease of Admin
Ease of Admin
7.5
8.5
Quality of Support
Quality of Support
7.7
8.5
Ease of Doing Business With
Ease of Doing Business With
8.1
8.7
Product Direction (% positive)
Product Direction (% positive)
7.7
8.3
Meets Requirements
EasyVista
8.1
Helpshift
8.7
Ease of Use
EasyVista
6.9
Helpshift
8.8
Ease of Setup
EasyVista
7.1
Helpshift
8.8
Ease of Admin
EasyVista
7.5
Helpshift
8.5
Quality of Support
EasyVista
7.7
Helpshift
8.5
Ease of Doing Business With
EasyVista
8.1
Helpshift
8.7
Product Direction (% positive)
EasyVista
7.7
Helpshift
8.3

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Helpshift
9.0
Searchable Articles
EasyVista
Not enough data available
Helpshift
8.7
Community Forums
EasyVista
Not enough data available
Helpshift
8.5
Interactive FAQs & Forums
EasyVista
Not enough data available
Helpshift
8.4
Interaction
Web Portals
EasyVista
6.3
Helpshift
8.6
Forum to Reponse
EasyVista
Not enough data available
Helpshift
8.8
Tickets and Tagging
EasyVista
6.2
Helpshift
9.0
Live Chat
EasyVista
Not enough data available
Helpshift
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
64.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.5%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%

Reviewers' Industry

 
Higher Education
14.3%
Computer Games
13.2%
 
Information Technology and Services
9.9%
Consumer Services
9.9%
 
Hospital & Health Care
7.7%
Financial Services
8.2%
 
Insurance
6.6%
Entertainment
8.2%
 
Government Administration
5.5%
Consumer Goods
7.7%
 
Other
56.0%
Other
52.7%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Melchor II H.
User in Computer Games

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

G2 Crowd User

Automations are difficult to create properly

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Helpshift
Most Helpful Favorable Review
Melchor II H.
User in Computer Games

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Helpshift
No videos provided
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