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Compare EasyVista vs Helpshift

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comparison of EasyVista vs. Helpshift
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Helpshift rates 4.2/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.7
(Based on 127 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.9
(Based on 127 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.8
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.6
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 116 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.8
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.4
(Based on 125 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
63.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
20.1%
 
Higher Education
14.3%
Information Technology and Services
13.0%
 
Information Technology and Services
9.9%
Consumer Services
13.0%
 
Hospital & Health Care
7.7%
Computer Games
11.7%
 
Insurance
6.6%
Financial Services
8.6%
 
Government Administration
5.5%
Internet
7.4%
 
Other
56.0%
Other
46.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Brittany C.
User

I love the capability of being able to do very specific searches. I also love the ease in emailing customers, seeing previous responses even if it is from a different support representative.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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