Compare EasyVista, HubSpot Service Hub, and Jira Service Desk

 
Service Hub Enterprise
$1,200 /month
GET STARTED
$10 /month
 
Service Hub Professional
$400 /month
FOR GROWING TEAMS
$20 /agent/month
 
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.9
(Based on 15 reviews)
8.6
(Based on 415 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.0
(Based on 15 reviews)
8.1
(Based on 416 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.1
(Based on 8 reviews)
7.6
(Based on 155 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.3
(Based on 7 reviews)
7.7
(Based on 153 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 15 reviews)
8.2
(Based on 345 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.1
(Based on 8 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
10.0
(Based on 14 reviews)
8.1
(Based on 407 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
61.1%
16.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.3%
40.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
5.6%
43.0%
 
Higher Education
14.3%
Marketing and Advertising
28.0%
Information Technology and Services
28.5%
 
Information Technology and Services
9.9%
Telecommunications
8.0%
Computer Software
15.2%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
8.0%
Internet
6.0%
 
Insurance
6.6%
Legal Services
8.0%
Telecommunications
4.3%
 
Government Administration
5.5%
Primary/Secondary Education
4.0%
Financial Services
4.1%
 
Other
56.0%
Other
44.0%
Other
41.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

I love that I can see when people have opened my emails and it's all in one convenient place with the chrome extension

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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