Compare EasyVista, HubSpot Service Hub, and Samanage
 EasyVista 3.9 Based on 76 reviews |  HubSpot Service Hub 4.1 Based on 18 reviews |  Samanage 4.4 Based on 470 reviews Optimized for quick response |
Pricing
| ‐ | Service Hub Free $0 | TEAM $29 per month | |
| ‐ | Service Hub Enterprise $1,200 /month | BUSINESS $59 per month | |
| ‐ | Service Hub Professional $400 /month | PROFESSIONAL $79 per month | |
| ‐ | Service Hub Starter $50 /month | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.3 (Based on 74 reviews) | 8.9 (Based on 15 reviews) | 8.7 (Based on 446 reviews) |
| Ease of Use | 7.2 (Based on 74 reviews) | 9.0 (Based on 15 reviews) | 9.1 (Based on 445 reviews) |
| Ease of Setup | 7.4 (Based on 62 reviews) | 8.1 (Based on 8 reviews) | 8.8 (Based on 370 reviews) |
| Ease of Admin | 7.8 (Based on 65 reviews) | 8.3 (Based on 7 reviews) | 9.0 (Based on 386 reviews) |
| Quality of Support | 7.9 (Based on 68 reviews) | 8.7 (Based on 15 reviews) | 9.1 (Based on 427 reviews) |
| Ease of Doing Business With | 8.3 (Based on 61 reviews) | 9.1 (Based on 8 reviews) | 9.2 (Based on 372 reviews) |
| Product Direction (% positive) | 7.9 (Based on 70 reviews) | 10.0 (Based on 14 reviews) | 9.3 (Based on 437 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 7.9% | 61.1% | 6.7% |
Mid-Market (51-1000 emp.) | 26.3% | 33.3% | 70.0% |
Enterprise (> 1000 emp.) | 65.8% | 5.6% | 23.3% |
Reviewers' Industry
Higher Education 14.3% | Marketing and Advertising 28.0% | Information Technology and Services 12.5% | |
Information Technology and Services 9.9% | Telecommunications 8.0% | Hospital & Health Care 10.5% | |
Hospital & Health Care 7.7% | Mechanical or Industrial Engineering 8.0% | Higher Education 5.9% | |
Insurance 6.6% | Legal Services 8.0% | Education Management 5.4% | |
Government Administration 5.5% | Primary/Secondary Education 4.0% | Computer Software 4.3% | |
Other 56.0% | Other 44.0% | Other 61.4% |
Reviews
| Most Helpful Favorable Review | Benoit T. Administrator - Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull... | G2 Crowd User it's easy to use- much easier than our previous agency management system | Michael K. Administrator in Security and Investigations We came from a free IT ticketing system to SAmanage. We had no way of easily tracking inventory, we had no CMDB, and no way to easily track tickets during their life cycle. Since deploying SAmanage My department has completely changed, and the way the... |
| Most Helpful Critical Review | G2 Crowd User in Hospital & Health Care ESM is not very intuitive and takes training to be able to use. | G2 Crowd User Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not... | G2 Crowd User in Apparel & Fashion Too many lousy features. The lack of automation is a huge turn off. The options are limited for managing helpdesk tickets. |
