Compare EasyVista, HubSpot Service Hub, Samanage, and Freshservice

Pricing

 
Service Hub Free
$0
TEAM
$29
per month
BLOSSOM
$19
/agent/month billed yearly
 
Service Hub Enterprise
$1,200
/month
BUSINESS
$59
per month
GARDEN
$49
/agent/month billed yearly
 
Service Hub Professional
$400
/month
PROFESSIONAL
$79
per month
ESTATE
$79
/agent/month billed yearly
 
Service Hub Starter
$50
/month
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.8
Ease of Use
Ease of Use
6.9
8.9
9.0
9.3
Ease of Setup
Ease of Setup
7.1
7.9
8.7
8.9
Ease of Admin
Ease of Admin
7.5
8.1
8.9
9.0
Quality of Support
Quality of Support
7.7
8.6
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.2
9.4
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
8.8
Samanage
8.6
Freshservice
8.8
Ease of Use
EasyVista
6.9
HubSpot Service Hub
8.9
Samanage
9.0
Freshservice
9.3
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
7.9
Samanage
8.7
Freshservice
8.9
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.1
Samanage
8.9
Freshservice
9.0
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.6
Samanage
9.0
Freshservice
9.2
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
9.0
Samanage
9.1
Freshservice
9.1
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
Samanage
9.2
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
61.1%
6.7%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.3%
69.7%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
5.6%
23.6%
19.0%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Higher Education
14.3%
Marketing and Advertising
28.0%
Information Technology and Services
12.5%
Information Technology and Services
21.6%
 
Information Technology and Services
9.9%
Telecommunications
8.0%
Hospital & Health Care
10.5%
Education Management
5.4%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
5.8%
Hospital & Health Care
4.5%
 
Insurance
6.6%
Legal Services
8.0%
Education Management
5.3%
Construction
3.8%
 
Government Administration
5.5%
Primary/Secondary Education
4.0%
Computer Software
4.3%
Computer Software
3.8%
 
Other
56.0%
Other
44.0%
Other
61.5%
Other
60.8%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Freshservice
Information Technology and Services
21.6%
Education Management
5.4%
Hospital & Health Care
4.5%
Construction
3.8%
Computer Software
3.8%
Other
60.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

it's easy to use- much easier than our previous agency management system

Melissa M.
Administrator in Insurance

The ability to track and address IT problems and create tickets Asset Management Ability to track software licenses and subscription services User Friendly Easy to Set up

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

We think the cost of this software is a bit too high. We only use the inventory part and this should be a stand alone product.

Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Samanage
Most Helpful Favorable Review
Melissa M.
Administrator in Insurance

The ability to track and address IT problems and create tickets Asset Management Ability to track software licenses and subscription services User Friendly Easy to Set up

Most Helpful Critical Review
G2 Crowd User

We think the cost of this software is a bit too high. We only use the inventory part and this should be a stand alone product.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice
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