Compare EasyVista, HubSpot Service Hub, Samanage, and Jira Service Desk

Pricing

 
Service Hub Enterprise
$1,200
/month
TEAM
$29
per month
GET STARTED
$10
/month
 
Service Hub Professional
$400
/month
BUSINESS
$59
per month
FOR GROWING TEAMS
$20
/agent/month
 
Service Hub Starter
$50
/month
PROFESSIONAL
$79
per month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.5
Ease of Use
Ease of Use
6.9
8.9
9.0
7.9
Ease of Setup
Ease of Setup
7.1
7.9
8.7
7.3
Ease of Admin
Ease of Admin
7.5
8.1
8.9
7.4
Quality of Support
Quality of Support
7.7
8.6
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.2
7.8
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
8.8
Samanage
8.6
Jira Service Desk
8.5
Ease of Use
EasyVista
6.9
HubSpot Service Hub
8.9
Samanage
9.0
Jira Service Desk
7.9
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
7.9
Samanage
8.7
Jira Service Desk
7.3
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.1
Samanage
8.9
Jira Service Desk
7.4
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.6
Samanage
9.0
Jira Service Desk
8.0
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
9.0
Samanage
9.1
Jira Service Desk
8.2
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
Samanage
9.2
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
61.1%
6.7%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.3%
69.7%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
5.6%
23.6%
42.8%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Higher Education
14.3%
Marketing and Advertising
28.0%
Information Technology and Services
12.5%
Information Technology and Services
28.7%
 
Information Technology and Services
9.9%
Telecommunications
8.0%
Hospital & Health Care
10.5%
Computer Software
15.3%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
5.8%
Internet
6.0%
 
Insurance
6.6%
Legal Services
8.0%
Education Management
5.3%
Telecommunications
4.2%
 
Government Administration
5.5%
Primary/Secondary Education
4.0%
Computer Software
4.3%
Financial Services
4.2%
 
Other
56.0%
Other
44.0%
Other
61.5%
Other
41.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

it's easy to use- much easier than our previous agency management system

Melissa M.
Administrator in Insurance

The ability to track and address IT problems and create tickets Asset Management Ability to track software licenses and subscription services User Friendly Easy to Set up

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

We think the cost of this software is a bit too high. We only use the inventory part and this should be a stand alone product.

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Samanage
Most Helpful Favorable Review
Melissa M.
Administrator in Insurance

The ability to track and address IT problems and create tickets Asset Management Ability to track software licenses and subscription services User Friendly Easy to Set up

Most Helpful Critical Review
G2 Crowd User

We think the cost of this software is a bit too high. We only use the inventory part and this should be a stand alone product.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Jira Service Desk
No downloads provided
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