Compare EasyVista, HubSpot Service Hub, Samanage, and Spiceworks Help Desk

Pricing

 
Service Hub Enterprise
$1,200 /month
TEAM
$29 per month
YOU HOST IT
Free
 
Service Hub Professional
$400 /month
BUSINESS
$59 per month
Spiceworks Hosts It
Free
 
Service Hub Starter
$50 /month
PROFESSIONAL
$79 per month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.6
Ease of Use
Ease of Use
6.9
8.9
9.0
8.7
Ease of Setup
Ease of Setup
7.1
7.9
8.7
8.7
Ease of Admin
Ease of Admin
7.5
8.1
8.9
8.8
Quality of Support
Quality of Support
7.7
8.6
9.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.2
8.2
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
8.8
Samanage
8.6
Spiceworks Help Desk
8.6
Ease of Use
EasyVista
6.9
HubSpot Service Hub
8.9
Samanage
9.0
Spiceworks Help Desk
8.7
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
7.9
Samanage
8.7
Spiceworks Help Desk
8.7
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.1
Samanage
8.9
Spiceworks Help Desk
8.8
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.6
Samanage
9.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
9.0
Samanage
9.1
Spiceworks Help Desk
8.9
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
Samanage
9.2
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
61.1%
6.7%
22.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.3%
69.7%
64.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
5.6%
23.6%
13.1%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Spiceworks Help Desk
Small-Business
22.5%
Mid-Market
64.4%
Enterprise
13.1%

Reviewers' Industry

 
Higher Education
14.3%
Marketing and Advertising
28.0%
Information Technology and Services
12.5%
Information Technology and Services
20.9%
 
Information Technology and Services
9.9%
Telecommunications
8.0%
Hospital & Health Care
10.5%
Education Management
7.4%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
5.8%
Higher Education
5.9%
 
Insurance
6.6%
Legal Services
8.0%
Education Management
5.3%
Hospital & Health Care
5.3%
 
Government Administration
5.5%
Primary/Secondary Education
4.0%
Computer Software
4.3%
Computer Software
3.2%
 
Other
56.0%
Other
44.0%
Other
61.5%
Other
57.2%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Spiceworks Help Desk
Information Technology and Services
20.9%
Education Management
7.4%
Higher Education
5.9%
Hospital & Health Care
5.3%
Computer Software
3.2%
Other
57.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

Samanage lacks the flexibility to customize it to your exact needs and preferences.

Nate F.
User in Information Technology and Services

Like most free products you don't get a lot of the functionalities you would get with your traditional help desk tools.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Samanage
Most Helpful Favorable Review
Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
G2 Crowd User

Samanage lacks the flexibility to customize it to your exact needs and preferences.

Spiceworks Help Desk
Most Helpful Favorable Review
Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Nate F.
User in Information Technology and Services

Like most free products you don't get a lot of the functionalities you would get with your traditional help desk tools.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Spiceworks Help Desk
No downloads provided
Ask EasyVista a QuestionContact EasyVistaAsk Service Hub a QuestionContact Service HubAsk Samanage a QuestionContact SamanageRequest More InformationRequest More Information