Compare EasyVista vs Inbenta

See this comparison of EasyVista vs. Inbenta based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
25.0%
 
Higher Education
14.8%
Internet
41.7%
 
Information Technology and Services
10.2%
Information Technology and Services
33.3%
 
Hospital & Health Care
8.0%
Computer Software
16.7%
 
Insurance
6.8%
Government Administration
8.3%
 
Government Administration
5.7%
 
Other
54.5%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided.
 No downloads provided.
Ask EasyVista a QuestionContact EasyVistaRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.