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Compare EasyVista vs JIRA Service Desk

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comparison of EasyVista vs. JIRA Service Desk
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.6
(Based on 404 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.1
(Based on 405 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
7.6
(Based on 151 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.2
(Based on 335 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.1
(Based on 396 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
40.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
42.4%
 
Higher Education
14.3%
Information Technology and Services
29.2%
 
Information Technology and Services
9.9%
Computer Software
15.4%
 
Hospital & Health Care
7.7%
Internet
6.2%
 
Insurance
6.6%
Telecommunications
4.3%
 
Government Administration
5.5%
Financial Services
4.0%
 
Other
56.0%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Andrea P.
Administrator in Computer Software

There is still room to improve in its features. Still something to do regarding management of custom fields in the SD screens and SLA functionality.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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