Compare EasyVista vs Jira Service Desk
See this
comparison of EasyVista vs. Jira Service Desk
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
Ease of Use
Ease of Use
6.9
7.9
Ease of Setup
Ease of Setup
7.1
7.3
Ease of Admin
Ease of Admin
7.5
7.4
Quality of Support
Quality of Support
7.7
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
Meets Requirements
EasyVista
8.1
Jira Service Desk
8.5
Ease of Use
EasyVista
6.9
Jira Service Desk
7.9
Ease of Setup
EasyVista
7.1
Jira Service Desk
7.3
Ease of Admin
EasyVista
7.5
Jira Service Desk
7.4
Quality of Support
EasyVista
7.7
Jira Service Desk
8.0
Ease of Doing Business With
EasyVista
8.1
Jira Service Desk
8.2
Product Direction (% positive)
EasyVista
7.7
Jira Service Desk
7.8

Features

Administration
Change Management
EasyVista
Not enough data available
Jira Service Desk
8.9
Asset Management
EasyVista
Not enough data available
Jira Service Desk
8.0
Reports & Analytics
EasyVista
Not enough data available
Jira Service Desk
8.3
Incident Management
Automate Ticket Routing
EasyVista
6.8
Jira Service Desk
8.5
Ticket Prioritization
EasyVista
6.4
Jira Service Desk
8.6
Ticket Notifications
EasyVista
6.9
Jira Service Desk
8.5
Knowledge Base
EasyVista
5.6
Jira Service Desk
8.1
Knowledge Base/Ticket Integration
EasyVista
6.0
Jira Service Desk
8.1
Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Jira Service Desk
8.0
Searchable Articles
EasyVista
Not enough data available
Jira Service Desk
8.1
Community Forums
EasyVista
Not enough data available
Jira Service Desk
7.9
Interactive FAQs & Forums
EasyVista
Not enough data available
Jira Service Desk
7.8
Service Desk
Help Desk
EasyVista
Not enough data available
Jira Service Desk
8.7
Incident Reports
EasyVista
Not enough data available
Jira Service Desk
8.1
Process Workflow
EasyVista
Not enough data available
Jira Service Desk
8.1
Reporting
Dashboards
EasyVista
4.3
Jira Service Desk
8.3
Time Tracking
EasyVista
5.6
Jira Service Desk
8.3
Surveys
EasyVista
Not enough data available
Jira Service Desk
7.5
Interaction
Web Portals
EasyVista
6.3
Jira Service Desk
8.0
Forum to Reponse
EasyVista
Not enough data available
Jira Service Desk
8.2
Tickets and Tagging
EasyVista
6.2
Jira Service Desk
8.7
Live Chat
EasyVista
Not enough data available
Jira Service Desk
7.5
Access & Usability
Mobile
EasyVista
4.3
Jira Service Desk
7.4
Self Service
EasyVista
6.9
Jira Service Desk
8.3
Active Directory
EasyVista
7.3
Jira Service Desk
8.2
Multi-Channel Access
EasyVista
Not enough data available
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
42.8%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
28.7%
 
Information Technology and Services
9.9%
Computer Software
15.3%
 
Hospital & Health Care
7.7%
Internet
6.0%
 
Insurance
6.6%
Telecommunications
4.2%
 
Government Administration
5.5%
Financial Services
4.2%
 
Other
56.0%
Other
41.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided

Downloads

 No downloads provided
Jira Service Desk
No downloads provided
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