Compare EasyVista vs JIRA Service Desk

See this comparison of EasyVista vs. JIRA Service Desk based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.1
(Based on 394 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
7.6
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
41.7%
 
Higher Education
14.8%
Information Technology and Services
28.5%
 
Information Technology and Services
10.2%
Computer Software
15.8%
 
Hospital & Health Care
8.0%
Internet
6.4%
 
Insurance
6.8%
Telecommunications
4.3%
 
Government Administration
5.7%
Financial Services
4.1%
 
Other
54.5%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

G2 Crowd User in Law Practice

No workflow, missing integration with outlook

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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