Compare EasyVista, Jira Service Desk, and LiveHelpNow

 
GET STARTED
$10 /month
Live chat and SMS
$18.90 per month
 
FOR GROWING TEAMS
$20 /agent/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.6
(Based on 416 reviews)
8.8
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.1
(Based on 417 reviews)
8.8
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
7.6
(Based on 156 reviews)
8.6
(Based on 82 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
7.7
(Based on 154 reviews)
8.5
(Based on 81 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.2
(Based on 345 reviews)
8.7
(Based on 93 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.4
(Based on 143 reviews)
9.0
(Based on 81 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.1
(Based on 408 reviews)
8.0
(Based on 103 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
16.5%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
40.6%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
42.9%
18.8%
 
Higher Education
14.3%
Information Technology and Services
28.7%
Information Technology and Services
7.8%
 
Information Technology and Services
9.9%
Computer Software
15.2%
Retail
5.7%
 
Hospital & Health Care
7.7%
Internet
6.0%
Insurance
4.3%
 
Insurance
6.6%
Telecommunications
4.2%
Consumer Goods
4.3%
 
Government Administration
5.5%
Financial Services
4.1%
Business Supplies and Equipment
4.3%
 
Other
56.0%
Other
41.8%
Other
73.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Kellen W.
Administrator

Easabillity of using software and platform. Easy to implement on website.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Games

there is nothing i really dont dont like about it...

G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Ask EasyVista a QuestionContact EasyVistaRequest More InformationRequest More InformationAsk LiveHelpNow a QuestionContact LiveHelpNow
Kate from G2 Crowd

Need help?

I can help.