Compare EasyVista vs KANA Enterprise

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comparison of EasyVista vs. KANA Enterprise
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
90.0%
 
Higher Education
14.3%
Information Technology and Services
18.8%
 
Information Technology and Services
9.9%
Financial Services
12.5%
 
Hospital & Health Care
7.7%
Outsourcing/Offshoring
12.5%
 
Insurance
6.6%
Telecommunications
12.5%
 
Government Administration
5.5%
Insurance
12.5%
 
Other
56.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided.
 No downloads provided.
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