Compare EasyVista vs Kayako

See this comparison of EasyVista vs. Kayako based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Easyvista
Kayako
Add Product
EasyVista
EasyVista
Based on 74 reviews
Kayako
Kayako
Based on 144 reviews
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
7.9%
 
Higher Education
14.8%
Information Technology and Services
25.6%
 
Information Technology and Services
10.2%
Computer Software
16.5%
 
Hospital & Health Care
8.0%
Telecommunications
8.0%
 
Insurance
6.8%
Internet
4.5%
 
Government Administration
5.7%
Marketing and Advertising
4.0%
 
Other
54.5%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Hard to learn and use the administrator interface

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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