Compare EasyVista vs Kayako

See this comparison of EasyVista vs. Kayako based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
EasyVista
Based on 74 reviews
Kayako
Kayako
Based on 145 reviews
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.5
(Based on 139 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
7.8%
 
Higher Education
14.8%
Information Technology and Services
26.0%
 
Information Technology and Services
10.2%
Computer Software
16.4%
 
Hospital & Health Care
8.0%
Telecommunications
7.9%
 
Insurance
6.8%
Internet
4.5%
 
Government Administration
5.7%
Marketing and Advertising
4.0%
 
Other
54.5%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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