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Compare EasyVista vs Kayako

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comparison of EasyVista vs. Kayako
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Kayako rates 4.1/5 stars with 169 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
Kayako
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Add Product
EasyVista
EasyVista
3.9
Based on 76 reviews
Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.3
(Based on 162 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.6
(Based on 160 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.4
(Based on 150 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.4
(Based on 159 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
57.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
6.7%
 
Higher Education
14.3%
Information Technology and Services
23.8%
 
Information Technology and Services
9.9%
Computer Software
17.5%
 
Hospital & Health Care
7.7%
Telecommunications
6.8%
 
Insurance
6.6%
Internet
5.3%
 
Government Administration
5.5%
Marketing and Advertising
3.9%
 
Other
56.0%
Other
42.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask EasyVista a QuestionContact EasyVistaAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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