Compare EasyVista vs Kayako

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comparison of EasyVista vs. Kayako
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
Kayako
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EasyVista
EasyVista
3.9
Based on 76 reviews
Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.5
(Based on 143 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
7.5%
 
Higher Education
14.3%
Information Technology and Services
24.7%
 
Information Technology and Services
9.9%
Computer Software
16.7%
 
Hospital & Health Care
7.7%
Telecommunications
7.5%
 
Insurance
6.6%
Internet
5.4%
 
Government Administration
5.5%
Marketing and Advertising
3.8%
 
Other
56.0%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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