Compare EasyVista vs LiveAgent

See this comparison of EasyVista vs. LiveAgent based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. LiveAgent rates 4.5/5 stars with 655 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
EasyVista
Based on 74 reviews
LiveAgent
LiveAgent
Based on 655 reviews
 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.8
(Based on 608 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
9.1
(Based on 608 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.7
(Based on 420 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.9
(Based on 419 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
9.1
(Based on 575 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
9.1
(Based on 408 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
9.1
(Based on 597 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
61.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
25.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
12.9%
 
Higher Education
14.8%
Information Technology and Services
12.6%
 
Information Technology and Services
10.2%
Computer Software
7.5%
 
Hospital & Health Care
8.0%
Internet
5.9%
 
Insurance
6.8%
Retail
5.4%
 
Government Administration
5.7%
Telecommunications
3.4%
 
Other
54.5%
Other
65.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Ashlee N.
Administrator

We probably could've used it for more as it does have many features, but I think we are too small of a company that it didn't solve a problem for us as much as we thought it would.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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