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Compare EasyVista vs LiveAgent

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comparison of EasyVista vs. LiveAgent
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. LiveAgent rates 4.4/5 stars with 719 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
EasyVista
3.9
Based on 76 reviews
LiveAgent
LiveAgent
4.4
Based on 719 reviews
 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 667 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.0
(Based on 667 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.7
(Based on 443 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.9
(Based on 442 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.1
(Based on 631 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.1
(Based on 430 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
9.1
(Based on 656 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
25.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
13.7%
 
Higher Education
14.3%
Information Technology and Services
13.1%
 
Information Technology and Services
9.9%
Computer Software
7.7%
 
Hospital & Health Care
7.7%
Internet
5.3%
 
Insurance
6.6%
Retail
5.1%
 
Government Administration
5.5%
Telecommunications
3.9%
 
Other
56.0%
Other
65.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search...

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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