Compare EasyVista vs LiveAgent

See this comparison of EasyVista vs. LiveAgent based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Easyvista
Liveagent
Add Product
EasyVista
EasyVista
Based on 74 reviews
LiveAgent
LiveAgent
Based on 609 reviews
 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
9.0
(Based on 570 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
11.9%
 
Higher Education
14.8%
Information Technology and Services
12.3%
 
Information Technology and Services
10.2%
Computer Software
7.7%
 
Hospital & Health Care
8.0%
Internet
6.4%
 
Insurance
6.8%
Retail
5.6%
 
Government Administration
5.7%
Telecommunications
3.3%
 
Other
54.5%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

lee t.
User

It seems like no one was really using this option on my site

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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