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Compare EasyVista vs LiveAgent

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comparison of EasyVista vs. LiveAgent
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. LiveAgent rates 4.5/5 stars with 838 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
LiveAgent
Add Product
EasyVista
EasyVista
3.9
Based on 76 reviews
LiveAgent
LiveAgent
4.5
Based on 838 reviews
 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.9
(Based on 775 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.0
(Based on 776 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.8
(Based on 512 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.9
(Based on 511 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.1
(Based on 733 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.2
(Based on 497 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
9.1
(Based on 765 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
64.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
22.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
12.8%
 
Higher Education
14.3%
Information Technology and Services
12.8%
 
Information Technology and Services
9.9%
Computer Software
8.0%
 
Hospital & Health Care
7.7%
Internet
6.0%
 
Insurance
6.6%
Marketing and Advertising
4.7%
 
Government Administration
5.5%
Retail
4.4%
 
Other
56.0%
Other
64.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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Kate from G2 Crowd

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