Compare EasyVista vs LiveAgent
See this
comparison of EasyVista vs. LiveAgent
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$9/month
User Seat
 
Free Trial
Free Trial
EasyVista
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
Ease of Use
Ease of Use
6.9
9.1
Ease of Setup
Ease of Setup
7.1
8.8
Ease of Admin
Ease of Admin
7.5
8.9
Quality of Support
Quality of Support
7.7
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
Product Direction (% positive)
Product Direction (% positive)
7.7
9.1
Meets Requirements
EasyVista
8.1
LiveAgent
8.9
Ease of Use
EasyVista
6.9
LiveAgent
9.1
Ease of Setup
EasyVista
7.1
LiveAgent
8.8
Ease of Admin
EasyVista
7.5
LiveAgent
8.9
Quality of Support
EasyVista
7.7
LiveAgent
9.2
Ease of Doing Business With
EasyVista
8.1
LiveAgent
9.2
Product Direction (% positive)
EasyVista
7.7
LiveAgent
9.1

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
LiveAgent
9.3
Searchable Articles
EasyVista
Not enough data available
LiveAgent
9.3
Community Forums
EasyVista
Not enough data available
LiveAgent
9.3
Interactive FAQs & Forums
EasyVista
Not enough data available
LiveAgent
9.3
Interaction
Web Portals
EasyVista
6.3
LiveAgent
9.3
Forum to Reponse
EasyVista
Not enough data available
LiveAgent
9.4
Tickets and Tagging
EasyVista
6.2
LiveAgent
9.5
Live Chat
EasyVista
Not enough data available
LiveAgent
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
58.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
12.1%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
12.0%
 
Information Technology and Services
9.9%
Computer Software
6.8%
 
Hospital & Health Care
7.7%
Computer & Network Security
6.3%
 
Insurance
6.6%
Internet
5.3%
 
Government Administration
5.5%
Retail
4.1%
 
Other
56.0%
Other
65.4%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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