Compare EasyVista vs LiveHelpNow

See this comparison of EasyVista vs. LiveHelpNow based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Easyvista
Livehelpnow
Add Product
EasyVista
EasyVista
Based on 74 reviews
LiveHelpNow
LiveHelpNow
Based on 103 reviews
 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.8
(Based on 95 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.8
(Based on 95 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.6
(Based on 77 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.7
(Based on 85 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
9.0
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
8.0
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
50.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
18.4%
 
Higher Education
14.8%
Information Technology and Services
7.0%
 
Information Technology and Services
10.2%
Retail
6.3%
 
Hospital & Health Care
8.0%
Insurance
4.7%
 
Insurance
6.8%
Consumer Goods
4.7%
 
Government Administration
5.7%
Construction
3.9%
 
Other
54.5%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

ESM is not very intuitive and takes training to be able to use.

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow help desk software. Company and vision

Ask EasyVista a QuestionContact EasyVista
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Kate avatar
Kate from G2 Crowd

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