Compare EasyVista, LiveHelpNow, and BMC Remedy

Pricing

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
7.9
Ease of Use
Ease of Use
6.9
8.7
7.1
Ease of Setup
Ease of Setup
7.1
8.4
6.9
Ease of Admin
Ease of Admin
7.5
8.4
7.2
Quality of Support
Quality of Support
7.7
8.6
7.3
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
7.9
Product Direction (% positive)
Product Direction (% positive)
7.7
7.7
5.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.6
BMC Remedy
7.9
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
BMC Remedy
7.1
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
BMC Remedy
6.9
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
BMC Remedy
7.2
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
BMC Remedy
7.3
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
BMC Remedy
7.9
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.7
BMC Remedy
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
74.0%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
32.6%
 
Information Technology and Services
9.9%
Retail
5.7%
Telecommunications
9.1%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Hospital & Health Care
6.2%
 
Insurance
6.6%
Consumer Goods
4.3%
Higher Education
4.3%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Computer Software
4.3%
 
Other
56.0%
Other
73.8%
Other
43.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
BMC Remedy
No downloads provided
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