Compare EasyVista, LiveHelpNow, and Cherwell Service Management

Pricing

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.2
Ease of Use
Ease of Use
6.9
8.7
7.7
Ease of Setup
Ease of Setup
7.1
8.4
7.4
Ease of Admin
Ease of Admin
7.5
8.4
8.2
Quality of Support
Quality of Support
7.7
8.6
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
7.7
7.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.6
Cherwell Service Management
8.2
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Cherwell Service Management
7.7
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Cherwell Service Management
7.4
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Cherwell Service Management
8.2
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Cherwell Service Management
8.3
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Cherwell Service Management
8.8
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.7
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
68.3%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
15.9%
 
Information Technology and Services
9.9%
Retail
5.7%
Hospital & Health Care
11.0%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Higher Education
9.7%
 
Insurance
6.6%
Consumer Goods
4.3%
Government Administration
9.7%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
5.5%
 
Other
56.0%
Other
73.8%
Other
48.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

G2 Crowd User in Individual & Family Services

The report running is great lots of options to pull tons of different reports

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

G2 Crowd User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Cherwell Service Management
Most Helpful Favorable Review
G2 Crowd User in Individual & Family Services

The report running is great lots of options to pull tons of different reports

Most Helpful Critical Review
G2 Crowd User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Cherwell Service Management

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Cherwell Service Management
No downloads provided
Ask EasyVista a QuestionContact EasyVistaAsk LiveHelpNow a QuestionContact LiveHelpNowAsk Cherwell a QuestionContact Cherwell