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Compare EasyVista, LiveHelpNow, and Cherwell Service Management

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EasyVista
LiveHelpNow
Cherwell Service Management
Optimized for quick response
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EasyVista
EasyVista
3.9
Based on 76 reviews
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LiveHelpNow
LiveHelpNow
4.2
Based on 110 reviews
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Cherwell Service Management
Cherwell Service Management
4.0
Based on 124 reviews
Optimized for quick response
 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 102 reviews)
8.4
(Based on 118 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 102 reviews)
7.9
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.6
(Based on 81 reviews)
7.7
(Based on 72 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.6
(Based on 80 reviews)
8.4
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 91 reviews)
8.4
(Based on 102 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 80 reviews)
8.9
(Based on 73 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.9
(Based on 101 reviews)
8.0
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
8.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.7%
22.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
19.1%
68.5%
 
Higher Education
14.3%
Information Technology and Services
7.9%
Information Technology and Services
15.4%
 
Information Technology and Services
9.9%
Retail
5.8%
Hospital & Health Care
10.5%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Higher Education
9.8%
 
Insurance
6.6%
Consumer Goods
4.3%
Government Administration
9.8%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
5.6%
 
Other
56.0%
Other
73.4%
Other
49.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Internet

Ease of use. The end user interface is really aesthetically pleasing.

G2 Crowd User in Publishing

We have just implemented the Cherwell platform for our service management and asset management and it has been great and easy to set up so far. We haven't changed much but the out of the box experience was great.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times.

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

G2 Crowd User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow help desk software. Company and vision

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