Want to see who topped the 2019 Best Software Awards?

Compare EasyVista, LiveHelpNow, and Jira Service Desk

 
Live chat and SMS
$18.90 per month
GET STARTED
$10 /month
 
Call management
$9 per month
FOR GROWING TEAMS
$20 /agent/month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 102 reviews)
8.6
(Based on 413 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 102 reviews)
8.1
(Based on 414 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.6
(Based on 81 reviews)
7.6
(Based on 155 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.6
(Based on 80 reviews)
7.7
(Based on 153 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 91 reviews)
8.2
(Based on 343 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 80 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.9
(Based on 101 reviews)
8.1
(Based on 405 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.7%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
19.1%
42.5%
 
Higher Education
14.3%
Information Technology and Services
7.9%
Information Technology and Services
28.8%
 
Information Technology and Services
9.9%
Retail
5.8%
Computer Software
15.1%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Internet
6.0%
 
Insurance
6.6%
Consumer Goods
4.3%
Telecommunications
4.3%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
4.1%
 
Other
56.0%
Other
73.4%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Brian C.
User

The product is highly customizable and versatile for the nature of our business

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

G2 Crowd User

The software/operator panel can be slow (like an old computer).

G2 Crowd User in Education Management

Moving issues between Service Desk and Jira projects doesn't always work as expected. With the current implementation at our company I can't move issues to a different service desk if someone logs their issue on the wrong one.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow help desk software. Company and vision

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