Compare EasyVista, LiveHelpNow, and Jira Service Desk

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.5
Ease of Use
Ease of Use
6.9
8.7
7.9
Ease of Setup
Ease of Setup
7.1
8.4
7.3
Ease of Admin
Ease of Admin
7.5
8.4
7.4
Quality of Support
Quality of Support
7.7
8.6
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.2
Product Direction (% positive)
Product Direction (% positive)
7.7
7.7
7.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.6
Jira Service Desk
8.5
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Jira Service Desk
7.9
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Jira Service Desk
7.3
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Jira Service Desk
7.4
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Jira Service Desk
8.0
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Jira Service Desk
8.2
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.7
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
LiveHelpNow
8.8
Jira Service Desk
8.0
Searchable Articles
EasyVista
Not enough data available
LiveHelpNow
8.8
Jira Service Desk
8.1
Community Forums
EasyVista
Not enough data available
LiveHelpNow
7.9
Jira Service Desk
7.9
Interactive FAQs & Forums
EasyVista
Not enough data available
LiveHelpNow
8.5
Jira Service Desk
7.8
Interaction
Web Portals
EasyVista
6.3
LiveHelpNow
8.2
Jira Service Desk
8.0
Forum to Reponse
EasyVista
Not enough data available
LiveHelpNow
7.6
Jira Service Desk
8.2
Tickets and Tagging
EasyVista
6.2
LiveHelpNow
8.0
Jira Service Desk
8.7
Live Chat
EasyVista
Not enough data available
LiveHelpNow
9.1
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
42.8%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
28.7%
 
Information Technology and Services
9.9%
Retail
5.7%
Computer Software
15.3%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Internet
6.0%
 
Insurance
6.6%
Consumer Goods
4.3%
Telecommunications
4.2%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
4.2%
 
Other
56.0%
Other
73.8%
Other
41.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
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