Compare EasyVista, LiveHelpNow, Jira Service Desk, and BMC Remedy

 
Live chat and SMS
$18.90 per month
GET STARTED
$10 /month
 
Call management
$9 per month
FOR GROWING TEAMS
$20 /agent/month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 104 reviews)
8.6
(Based on 416 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 104 reviews)
8.1
(Based on 417 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.6
(Based on 82 reviews)
7.6
(Based on 156 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.5
(Based on 81 reviews)
7.7
(Based on 154 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 93 reviews)
8.2
(Based on 345 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 81 reviews)
8.4
(Based on 143 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.0
(Based on 103 reviews)
8.1
(Based on 408 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
16.5%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
40.6%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
42.9%
74.3%
 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
28.7%
Information Technology and Services
32.4%
 
Information Technology and Services
9.9%
Retail
5.7%
Computer Software
15.2%
Telecommunications
9.1%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Internet
6.0%
Hospital & Health Care
6.2%
 
Insurance
6.6%
Consumer Goods
4.3%
Telecommunications
4.2%
Higher Education
4.4%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
4.1%
Computer Software
4.4%
 
Other
56.0%
Other
73.8%
Other
41.8%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

G2 Crowd User

The software/operator panel can be slow (like an old computer).

G2 Crowd User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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