Compare EasyVista, LiveHelpNow, Jira Service Desk, and Freshservice

 
Live chat and SMS
$18.90 per month
GET STARTED
$10 /month
BLOSSOM
$19 /agent/month billed yearly
 
Call management
$9 per month
FOR GROWING TEAMS
$20 /agent/month
GARDEN
$49 /agent/month billed yearly
 
Knowledge base management
$18.90 per month
ESTATE
$79 /agent/month billed yearly
 
Support Ticket Sofware
$18.90 per month
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 104 reviews)
8.6
(Based on 416 reviews)
8.9
(Based on 391 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 104 reviews)
8.1
(Based on 417 reviews)
9.3
(Based on 393 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.6
(Based on 82 reviews)
7.6
(Based on 156 reviews)
9.0
(Based on 335 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.5
(Based on 81 reviews)
7.7
(Based on 154 reviews)
9.1
(Based on 345 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 93 reviews)
8.2
(Based on 345 reviews)
9.3
(Based on 376 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 81 reviews)
8.4
(Based on 143 reviews)
9.2
(Based on 335 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.0
(Based on 103 reviews)
8.1
(Based on 408 reviews)
9.5
(Based on 390 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
16.5%
21.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
40.6%
59.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
42.9%
18.3%
 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
28.7%
Information Technology and Services
22.1%
 
Information Technology and Services
9.9%
Retail
5.7%
Computer Software
15.2%
Education Management
5.4%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Internet
6.0%
Hospital & Health Care
4.6%
 
Insurance
6.6%
Consumer Goods
4.3%
Telecommunications
4.2%
Construction
3.9%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
4.1%
Computer Software
3.9%
 
Other
56.0%
Other
73.8%
Other
41.8%
Other
60.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Outsourcing/Offshoring

Extremely simple layout. Very easy to manuever

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search...

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

G2 Crowd User

The support responses are slower than I would like - its not that intuitive to use, creating customers portals, I get nervous about giving the wrong customer access to the wrong portal - there isnt an easy way for us to see the UX

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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