Compare EasyVista, LiveHelpNow, Jira Service Desk, and Micro Focus Service Management Automation

 
Live chat and SMS
$18.90 per month
GET STARTED
$10 /month
 
Call management
$9 per month
FOR GROWING TEAMS
$20 /agent/month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 104 reviews)
8.6
(Based on 416 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 104 reviews)
8.1
(Based on 417 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.6
(Based on 82 reviews)
7.6
(Based on 156 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.5
(Based on 81 reviews)
7.7
(Based on 154 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 93 reviews)
8.2
(Based on 345 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 81 reviews)
8.4
(Based on 143 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.0
(Based on 103 reviews)
8.1
(Based on 408 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
16.5%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
40.6%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
42.9%
69.2%
 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
28.7%
Information Technology and Services
25.4%
 
Information Technology and Services
9.9%
Retail
5.7%
Computer Software
15.2%
Hospital & Health Care
10.2%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Internet
6.0%
Insurance
8.5%
 
Insurance
6.6%
Consumer Goods
4.3%
Telecommunications
4.2%
Airlines/Aviation
8.5%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
4.1%
Utilities
3.4%
 
Other
56.0%
Other
73.8%
Other
41.8%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Environmental Services

Visitor tracking and analytics are very helpful.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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