Compare EasyVista, LiveHelpNow, Jira Service Desk, and Spiceworks Help Desk

 
Live chat and SMS
$18.90 per month
FOR GROWING TEAMS
$20 /agent/month
YOU HOST IT
Free
 
Knowledge base management
$18.90 per month
GET STARTED
$10 /month
Spiceworks Hosts It
Free
 
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 104 reviews)
8.6
(Based on 415 reviews)
8.7
(Based on 255 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 104 reviews)
8.1
(Based on 416 reviews)
8.8
(Based on 256 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.6
(Based on 82 reviews)
7.6
(Based on 155 reviews)
8.9
(Based on 192 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.5
(Based on 81 reviews)
7.7
(Based on 153 reviews)
8.9
(Based on 194 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 93 reviews)
8.2
(Based on 345 reviews)
8.6
(Based on 208 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 81 reviews)
8.4
(Based on 143 reviews)
9.0
(Based on 155 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.0
(Based on 103 reviews)
8.1
(Based on 407 reviews)
8.4
(Based on 256 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
16.6%
22.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
40.5%
64.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
43.0%
13.2%
 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
28.5%
Information Technology and Services
21.0%
 
Information Technology and Services
9.9%
Retail
5.7%
Computer Software
15.2%
Education Management
7.4%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Internet
6.0%
Higher Education
5.9%
 
Insurance
6.6%
Consumer Goods
4.3%
Telecommunications
4.3%
Hospital & Health Care
5.3%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
4.1%
Computer Software
3.3%
 
Other
56.0%
Other
73.8%
Other
41.8%
Other
57.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

elizabeth r.
User

overlooked the comments and description of issues

Ryen B.
Administrator in Higher Education

It can be very slow to respond to simple tasks. The "Help Desk Ticket" search is painfully slow and takes a good 5 minutes to display results.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided.No videos provided.No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Ask EasyVista a QuestionContact EasyVistaAsk LiveHelpNow a QuestionContact LiveHelpNowRequest More InformationRequest More InformationRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.