Compare EasyVista, LiveHelpNow, and Samanage

Pricing

 
Live chat and SMS
$18.90
per month
TEAM
$29
per month
 
Call management
$9
per month
BUSINESS
$59
per month
 
Knowledge base management
$18.90
per month
PROFESSIONAL
$79
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.6
Ease of Use
Ease of Use
6.9
8.7
9.0
Ease of Setup
Ease of Setup
7.1
8.4
8.7
Ease of Admin
Ease of Admin
7.5
8.4
8.9
Quality of Support
Quality of Support
7.7
8.6
9.0
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.7
9.2
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.6
Samanage
8.6
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Samanage
9.0
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Samanage
8.7
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Samanage
8.9
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Samanage
9.0
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Samanage
9.1
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.7
Samanage
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
69.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
23.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
12.5%
 
Information Technology and Services
9.9%
Retail
5.7%
Hospital & Health Care
10.5%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Higher Education
5.8%
 
Insurance
6.6%
Consumer Goods
4.3%
Education Management
5.3%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Computer Software
4.3%
 
Other
56.0%
Other
73.8%
Other
61.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Craig S.
Administrator in Computer Software

Full featured Agility to improve Clean Interface Intuitive design 100% up-time (to date) Strong crowd sourcing of ideas and improvements through user community Superior customer service

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Chris M.
Administrator

There have been several performance issues.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Samanage
Most Helpful Favorable Review
Craig S.
Administrator in Computer Software

Full featured Agility to improve Clean Interface Intuitive design 100% up-time (to date) Strong crowd sourcing of ideas and improvements through user community Superior customer service

Most Helpful Critical Review
Chris M.
Administrator

There have been several performance issues.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

LiveHelpNow
No downloads provided
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