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Compare EasyVista, LiveHelpNow, and Samanage

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EasyVista
LiveHelpNow
Samanage
Optimized for quick response
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EasyVista
EasyVista
3.9
Based on 76 reviews
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LiveHelpNow
LiveHelpNow
4.2
Based on 110 reviews
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Samanage
Samanage
4.4
Based on 470 reviews
Optimized for quick response
 
Live chat and SMS
$18.90 per month
TEAM
$29 per month
 
Call management
$9 per month
BUSINESS
$59 per month
 
Knowledge base management
$18.90 per month
PROFESSIONAL
$79 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 102 reviews)
8.7
(Based on 446 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 102 reviews)
9.1
(Based on 445 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.6
(Based on 81 reviews)
8.8
(Based on 370 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.6
(Based on 80 reviews)
9.0
(Based on 386 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 91 reviews)
9.1
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 80 reviews)
9.2
(Based on 372 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.9
(Based on 101 reviews)
9.3
(Based on 437 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.7%
70.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
19.1%
23.3%
 
Higher Education
14.3%
Information Technology and Services
7.9%
Information Technology and Services
12.5%
 
Information Technology and Services
9.9%
Retail
5.8%
Hospital & Health Care
10.5%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Higher Education
5.9%
 
Insurance
6.6%
Consumer Goods
4.3%
Education Management
5.4%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Computer Software
4.3%
 
Other
56.0%
Other
73.4%
Other
61.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

I love the reporting section. The analytics helps us to track all visitors and chats.

Arran G.
Administrator in Computer Software

Where do I start? The product is awesome! - I like that its hosted - It's easy to use and my team love it - Aesthetically it looks great - The SAManage team are always engaged and want to listen to help them improve the product

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User

The software/operator panel can be slow (like an old computer).

G2 Crowd User

Samanage lacks the flexibility to customize it to your exact needs and preferences.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow help desk software. Company and vision

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Ask EasyVista a QuestionContact EasyVistaAsk Samanage a QuestionContact Samanage
Kate from G2 Crowd

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