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Compare EasyVista, LiveHelpNow, and ServiceNow

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 102 reviews)
8.5
(Based on 488 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 102 reviews)
7.7
(Based on 488 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.6
(Based on 81 reviews)
7.5
(Based on 141 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.6
(Based on 80 reviews)
8.0
(Based on 142 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.7
(Based on 91 reviews)
8.1
(Based on 390 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.0
(Based on 80 reviews)
8.3
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.9
(Based on 101 reviews)
8.0
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.7%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
19.1%
79.5%
 
Higher Education
14.3%
Information Technology and Services
7.9%
Information Technology and Services
27.8%
 
Information Technology and Services
9.9%
Retail
5.8%
Higher Education
7.9%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Hospital & Health Care
7.4%
 
Insurance
6.6%
Consumer Goods
4.3%
Computer Software
6.7%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
5.8%
 
Other
56.0%
Other
73.4%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

I love the reporting section. The analytics helps us to track all visitors and chats.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User

The software/operator panel can be slow (like an old computer).

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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