Compare EasyVista, LiveHelpNow, and ServiceNow

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.3
Ease of Use
Ease of Use
6.9
8.7
7.4
Ease of Setup
Ease of Setup
7.1
8.4
7.2
Ease of Admin
Ease of Admin
7.5
8.4
7.8
Quality of Support
Quality of Support
7.7
8.6
7.9
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.7
7.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.6
ServiceNow
8.3
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
ServiceNow
7.4
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
ServiceNow
7.2
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
ServiceNow
7.8
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
ServiceNow
7.9
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
ServiceNow
8.1
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.7
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.2%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.8%
79.4%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.8%
Information Technology and Services
27.8%
 
Information Technology and Services
9.9%
Retail
5.7%
Higher Education
7.6%
 
Hospital & Health Care
7.7%
Insurance
4.3%
Hospital & Health Care
7.3%
 
Insurance
6.6%
Consumer Goods
4.3%
Computer Software
6.6%
 
Government Administration
5.5%
Business Supplies and Equipment
4.3%
Financial Services
6.0%
 
Other
56.0%
Other
73.8%
Other
44.6%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

It is very user friendly, our customers appreciate this feature

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

It is very user friendly, our customers appreciate this feature

Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
ServiceNow
No downloads provided
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