Compare EasyVista vs Oracle

See this comparison of EasyVista vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.3
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.2
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
7.3
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
6.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
50.0%
 
Higher Education
14.8%
Information Technology and Services
27.2%
 
Information Technology and Services
10.2%
Retail
10.9%
 
Hospital & Health Care
8.0%
Financial Services
6.5%
 
Insurance
6.8%
Computer Software
6.5%
 
Government Administration
5.7%
Consumer Electronics
4.3%
 
Other
54.5%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
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Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Ask EasyVista a QuestionContact EasyVistaAsk Oracle a QuestionContact Oracle
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