Compare EasyVista vs Salesforce Knowledge

See this comparison of EasyVista vs. Salesforce Knowledge based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
8.3
(Based on 72 reviews)
Not enough data available
Ease of Use
Ease of Use
7.1
(Based on 72 reviews)
Not enough data available
Ease of Setup
Ease of Setup
7.4
(Based on 60 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.7
(Based on 63 reviews)
Not enough data available
Quality of Support
Quality of Support
8.0
(Based on 66 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.3
(Based on 59 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.8
(Based on 68 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
60.0%
 
Higher Education
14.8%
Computer Software
33.3%
 
Information Technology and Services
10.2%
Computer & Network Security
22.2%
 
Hospital & Health Care
8.0%
Internet
22.2%
 
Insurance
6.8%
Insurance
22.2%
 
Government Administration
5.7%
 
Other
54.5%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
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Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 No screenshots provided.
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided.
 No downloads provided.
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Kate from G2 Crowd

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