Compare EasyVista vs Salesforce Knowledge

See this comparison of EasyVista vs. Salesforce Knowledge based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
50.0%
 
Higher Education
14.8%
Internet
22.2%
 
Information Technology and Services
10.2%
Computer Software
16.7%
 
Hospital & Health Care
8.0%
Computer & Network Security
11.1%
 
Insurance
6.8%
Hospital & Health Care
11.1%
 
Government Administration
5.7%
Insurance
11.1%
 
Other
54.5%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 No screenshots provided.
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided.
 No downloads provided.
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