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Compare EasyVista vs Salesforce Knowledge

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comparison of EasyVista vs. Salesforce Knowledge
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
45.5%
 
Higher Education
14.3%
Internet
22.2%
 
Information Technology and Services
9.9%
Computer Software
22.2%
 
Hospital & Health Care
7.7%
Insurance
11.1%
 
Insurance
6.6%
Hospital & Health Care
11.1%
 
Government Administration
5.5%
Textiles
5.6%
 
Other
56.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
 No screenshots provided.
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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