Compare EasyVista vs SF Service Cloud

See this comparison of EasyVista vs. Salesforce Service Cloud based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.1
(Based on 1083 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
31.5%
 
Higher Education
14.8%
Computer Software
16.7%
 
Information Technology and Services
10.2%
Information Technology and Services
14.6%
 
Hospital & Health Care
8.0%
Internet
9.0%
 
Insurance
6.8%
Hospital & Health Care
3.5%
 
Government Administration
5.7%
Non-Profit Organization Management
3.3%
 
Other
54.5%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Ask EasyVista a QuestionContact EasyVistaAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

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