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Compare EasyVista vs Salesforce Service Cloud

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comparison of EasyVista vs. Salesforce Service Cloud
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
Salesforce Service Cloud
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EasyVista
EasyVista
3.9
Based on 76 reviews
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,350 reviews
Optimized for quick response
 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.5
(Based on 1,216 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.2
(Based on 1,217 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
7.7
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.1
(Based on 542 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.5
(Based on 528 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
8.0
(Based on 1,200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
32.3%
 
Higher Education
14.3%
Computer Software
15.1%
 
Information Technology and Services
9.9%
Information Technology and Services
14.8%
 
Hospital & Health Care
7.7%
Internet
8.7%
 
Insurance
6.6%
Hospital & Health Care
3.6%
 
Government Administration
5.5%
Financial Services
3.4%
 
Other
56.0%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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