Compare EasyVista vs SF Service Cloud

See this comparison of EasyVista vs. Salesforce Service Cloud based on data from user reviews. EasyVista rates 3.9/5 stars with 73 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1130 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 71 reviews)
8.5
(Based on 1019 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 71 reviews)
8.1
(Based on 1019 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
7.7
(Based on 469 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.1
(Based on 477 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.2
(Based on 892 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.5
(Based on 465 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 67 reviews)
8.0
(Based on 1005 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
27.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.4%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
30.5%
 
Higher Education
15.1%
Computer Software
17.1%
 
Information Technology and Services
10.5%
Information Technology and Services
14.0%
 
Hospital & Health Care
8.1%
Internet
9.5%
 
Insurance
7.0%
Hospital & Health Care
3.5%
 
Government Administration
5.8%
Non-Profit Organization Management
3.5%
 
Other
53.5%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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