Compare EasyVista, Solvvy, and BMC Remedy

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EasyVista
Solvvy
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BMC Remedy
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EasyVista
EasyVista
3.9
Based on 76 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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BMC Remedy
BMC Remedy
3.6
Based on 221 reviews
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
9.0
(Based on 20 reviews)
8.1
(Based on 201 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.3
(Based on 20 reviews)
7.3
(Based on 204 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
9.1
(Based on 19 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
9.3
(Based on 20 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.5
(Based on 20 reviews)
7.6
(Based on 172 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.7
(Based on 20 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
10.0
(Based on 20 reviews)
6.3
(Based on 201 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0.0%
74.4%
 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
32.2%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Telecommunications
9.1%
 
Hospital & Health Care
7.7%
Retail
15.6%
Hospital & Health Care
6.2%
 
Insurance
6.6%
Consumer Electronics
6.3%
Computer Software
4.7%
 
Government Administration
5.5%
Computer Networking
6.3%
Higher Education
4.3%
 
Other
56.0%
Other
12.5%
Other
43.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

ESM is not very intuitive and takes training to be able to use.

Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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