Compare EasyVista, Solvvy, and Cherwell Service Management

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EasyVista
Solvvy
Optimized for quick response
Cherwell Service Management
Optimized for quick response
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EasyVista
EasyVista
3.9
Based on 76 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Cherwell Service Management
Cherwell Service Management
4.0
Based on 124 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
9.0
(Based on 20 reviews)
8.4
(Based on 118 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.3
(Based on 20 reviews)
7.9
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
9.1
(Based on 19 reviews)
7.7
(Based on 72 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
9.3
(Based on 20 reviews)
8.4
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.5
(Based on 20 reviews)
8.4
(Based on 102 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.7
(Based on 20 reviews)
8.9
(Based on 73 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
10.0
(Based on 20 reviews)
8.0
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
8.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
22.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0.0%
68.5%
 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
15.4%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
10.5%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
9.8%
 
Insurance
6.6%
Consumer Electronics
6.3%
Government Administration
9.8%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
5.6%
 
Other
56.0%
Other
12.5%
Other
49.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Wes T.
Administrator in Financial Services

This system is so customizable you can practically do anything with it. Currently we run inventory, CMDB, portals, service desk tickets, and facilities.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Hard to learn and use the administrator interface

G2 Crowd User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Ask EasyVista a QuestionContact EasyVistaAsk Solvvy a QuestionContact SolvvyAsk Cherwell a QuestionContact Cherwell
Kate from G2 Crowd

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