Compare EasyVista, Solvvy, and Jira Service Desk

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EasyVista
Solvvy
Optimized for quick response
Jira Service Desk
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EasyVista
EasyVista
3.9
Based on 76 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Jira Service Desk
Jira Service Desk
4.1
Based on 439 reviews
 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
9.0
(Based on 20 reviews)
8.6
(Based on 416 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.3
(Based on 20 reviews)
8.1
(Based on 417 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
9.1
(Based on 19 reviews)
7.6
(Based on 156 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
9.3
(Based on 20 reviews)
7.7
(Based on 154 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.5
(Based on 20 reviews)
8.2
(Based on 345 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.7
(Based on 20 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
10.0
(Based on 20 reviews)
8.1
(Based on 408 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
16.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0.0%
42.9%
 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
28.7%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Computer Software
15.2%
 
Hospital & Health Care
7.7%
Retail
15.6%
Internet
6.0%
 
Insurance
6.6%
Consumer Electronics
6.3%
Telecommunications
4.2%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
4.1%
 
Other
56.0%
Other
12.5%
Other
41.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search...

G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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