Compare EasyVista, Solvvy, Samanage, and Freshservice
 
EasyVista
EasyVista
Solvvy
Solvvy
Optimized for quick response
Samanage
Samanage
Optimized for quick response
Freshservice
Freshservice

Pricing

 
TEAM
$29 per month
BLOSSOM
$19 /agent/month billed yearly
 
BUSINESS
$59 per month
GARDEN
$49 /agent/month billed yearly
 
PROFESSIONAL
$79 per month
ESTATE
$79 /agent/month billed yearly
 
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Solvvy
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.8
Ease of Use
Ease of Use
6.9
9.3
9.0
9.3
Ease of Setup
Ease of Setup
7.1
8.9
8.7
8.9
Ease of Admin
Ease of Admin
7.5
9.2
8.9
9.0
Quality of Support
Quality of Support
7.7
9.4
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.2
9.4
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Samanage
8.6
Freshservice
8.8
Ease of Use
EasyVista
6.9
Solvvy
9.3
Samanage
9.0
Freshservice
9.3
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Samanage
8.7
Freshservice
8.9
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Samanage
8.9
Freshservice
9.0
Quality of Support
EasyVista
7.7
Solvvy
9.4
Samanage
9.0
Freshservice
9.2
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Samanage
9.1
Freshservice
9.1
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Samanage
9.2
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
6.7%
21.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
69.7%
60.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
23.6%
18.7%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Freshservice
Small-Business
21.1%
Mid-Market
60.2%
Enterprise
18.7%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
12.5%
Information Technology and Services
21.8%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
10.5%
Education Management
5.5%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
5.8%
Hospital & Health Care
4.6%
 
Insurance
6.6%
Consumer Electronics
6.3%
Education Management
5.3%
Construction
3.8%
 
Government Administration
5.5%
Computer Networking
6.3%
Computer Software
4.3%
Computer Software
3.8%
 
Other
56.0%
Other
12.5%
Other
61.5%
Other
60.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Freshservice
Information Technology and Services
21.8%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.8%
Computer Software
3.8%
Other
60.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 Crowd User

Samanage lacks the flexibility to customize it to your exact needs and preferences.

G2 Crowd User

The support responses are slower than I would like - its not that intuitive to use, creating customers portals, I get nervous about giving the wrong customer access to the wrong portal - there isnt an easy way for us to see the UX

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Solvvy
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Samanage
Most Helpful Favorable Review
Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
G2 Crowd User

Samanage lacks the flexibility to customize it to your exact needs and preferences.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 Crowd User

The support responses are slower than I would like - its not that intuitive to use, creating customers portals, I get nervous about giving the wrong customer access to the wrong portal - there isnt an easy way for us to see the UX

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice
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