Compare EasyVista, Solvvy, Samanage, and Jira Service Desk

Pricing

 
TEAM
$29
per month
GET STARTED
$10
/month
 
BUSINESS
$59
per month
FOR GROWING TEAMS
$20
/agent/month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Solvvy
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.5
Ease of Use
Ease of Use
6.9
9.3
9.0
7.9
Ease of Setup
Ease of Setup
7.1
8.9
8.7
7.3
Ease of Admin
Ease of Admin
7.5
9.2
8.9
7.4
Quality of Support
Quality of Support
7.7
9.4
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.2
7.8
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Samanage
8.6
Jira Service Desk
8.5
Ease of Use
EasyVista
6.9
Solvvy
9.3
Samanage
9.0
Jira Service Desk
7.9
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Samanage
8.7
Jira Service Desk
7.3
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Samanage
8.9
Jira Service Desk
7.4
Quality of Support
EasyVista
7.7
Solvvy
9.4
Samanage
9.0
Jira Service Desk
8.0
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Samanage
9.1
Jira Service Desk
8.2
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Samanage
9.2
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
6.7%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
69.7%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
23.6%
42.8%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
12.5%
Information Technology and Services
28.7%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
10.5%
Computer Software
15.3%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
5.8%
Internet
6.0%
 
Insurance
6.6%
Consumer Electronics
6.3%
Education Management
5.3%
Telecommunications
4.2%
 
Government Administration
5.5%
Computer Networking
6.3%
Computer Software
4.3%
Financial Services
4.2%
 
Other
56.0%
Other
12.5%
Other
61.5%
Other
41.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

G2 Crowd User in Information Technology and Services

Lack of integration/automation with custom forms and fields.

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Solvvy
Most Helpful Favorable Review
G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Samanage
Most Helpful Favorable Review
Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lack of integration/automation with custom forms and fields.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Jira Service Desk
No videos provided
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