Compare EasyVista, Solvvy, Samanage, and Spiceworks Help Desk

Pricing

 
TEAM
$29 per month
YOU HOST IT
Free
 
BUSINESS
$59 per month
Spiceworks Hosts It
Free
 
PROFESSIONAL
$79 per month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
Solvvy
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.6
Ease of Use
Ease of Use
6.9
9.3
9.0
8.7
Ease of Setup
Ease of Setup
7.1
8.9
8.7
8.7
Ease of Admin
Ease of Admin
7.5
9.2
8.9
8.8
Quality of Support
Quality of Support
7.7
9.4
9.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.2
8.2
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Samanage
8.6
Spiceworks Help Desk
8.6
Ease of Use
EasyVista
6.9
Solvvy
9.3
Samanage
9.0
Spiceworks Help Desk
8.7
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Samanage
8.7
Spiceworks Help Desk
8.7
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Samanage
8.9
Spiceworks Help Desk
8.8
Quality of Support
EasyVista
7.7
Solvvy
9.4
Samanage
9.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Samanage
9.1
Spiceworks Help Desk
8.9
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Samanage
9.2
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
6.7%
22.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
69.7%
64.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
23.6%
13.1%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Spiceworks Help Desk
Small-Business
22.5%
Mid-Market
64.4%
Enterprise
13.1%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
12.5%
Information Technology and Services
20.9%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
10.5%
Education Management
7.4%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
5.8%
Higher Education
5.9%
 
Insurance
6.6%
Consumer Electronics
6.3%
Education Management
5.3%
Hospital & Health Care
5.3%
 
Government Administration
5.5%
Computer Networking
6.3%
Computer Software
4.3%
Computer Software
3.2%
 
Other
56.0%
Other
12.5%
Other
61.5%
Other
57.2%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Spiceworks Help Desk
Information Technology and Services
20.9%
Education Management
7.4%
Higher Education
5.9%
Hospital & Health Care
5.3%
Computer Software
3.2%
Other
57.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 Crowd User

Samanage lacks the flexibility to customize it to your exact needs and preferences.

Nate F.
User in Information Technology and Services

Like most free products you don't get a lot of the functionalities you would get with your traditional help desk tools.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Solvvy
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Samanage
Most Helpful Favorable Review
Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
G2 Crowd User

Samanage lacks the flexibility to customize it to your exact needs and preferences.

Spiceworks Help Desk
Most Helpful Favorable Review
Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Nate F.
User in Information Technology and Services

Like most free products you don't get a lot of the functionalities you would get with your traditional help desk tools.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Spiceworks Help Desk
No videos provided
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