Compare EasyVista, Solvvy, and ServiceNow

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EasyVista
Solvvy
Optimized for quick response
ServiceNow
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EasyVista
EasyVista
3.9
Based on 76 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
ServiceNow
ServiceNow
3.9
Based on 527 reviews
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
9.0
(Based on 20 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.3
(Based on 20 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
9.1
(Based on 19 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
9.3
(Based on 20 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.5
(Based on 20 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.7
(Based on 20 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
10.0
(Based on 20 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0.0%
79.2%
 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
27.4%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Higher Education
7.7%
 
Hospital & Health Care
7.7%
Retail
15.6%
Hospital & Health Care
7.4%
 
Insurance
6.6%
Consumer Electronics
6.3%
Computer Software
6.7%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
5.8%
 
Other
56.0%
Other
12.5%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 Crowd User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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