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Compare EasyVista vs TeamSupport

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comparison of EasyVista vs. TeamSupport
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. TeamSupport rates 4.3/5 stars with 489 reviews. Each product's score is calculated by real-time data from verified user reviews.

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EasyVista
TeamSupport
Add Product
EasyVista
EasyVista
3.9
Based on 76 reviews
TeamSupport
TeamSupport
4.3
Based on 489 reviews
 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.7
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.8
(Based on 477 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.5
(Based on 222 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.8
(Based on 224 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.0
(Based on 432 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.3
(Based on 229 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
9.1
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
10.7%
 
Higher Education
14.3%
Computer Software
27.7%
 
Information Technology and Services
9.9%
Information Technology and Services
20.9%
 
Hospital & Health Care
7.7%
Internet
5.8%
 
Insurance
6.6%
Financial Services
4.7%
 
Government Administration
5.5%
Hospitality
3.7%
 
Other
56.0%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

David L.
User

could not open more than 1 teamsupport tab, could not CC: anyone, could not communicate at all internally

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask EasyVista a QuestionContact EasyVista
Kate from G2 Crowd

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