Compare EasyVista vs TeamSupport
See this
comparison of EasyVista vs. TeamSupport
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
EasyVista
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
6.9
8.6
Ease of Setup
Ease of Setup
7.1
8.3
Ease of Admin
Ease of Admin
7.5
8.7
Quality of Support
Quality of Support
7.7
8.8
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
Meets Requirements
EasyVista
8.1
TeamSupport
8.6
Ease of Use
EasyVista
6.9
TeamSupport
8.6
Ease of Setup
EasyVista
7.1
TeamSupport
8.3
Ease of Admin
EasyVista
7.5
TeamSupport
8.7
Quality of Support
EasyVista
7.7
TeamSupport
8.8
Ease of Doing Business With
EasyVista
8.1
TeamSupport
9.2
Product Direction (% positive)
EasyVista
7.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
TeamSupport
8.2
Searchable Articles
EasyVista
Not enough data available
TeamSupport
8.3
Community Forums
EasyVista
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
EasyVista
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
EasyVista
6.3
TeamSupport
8.7
Forum to Reponse
EasyVista
Not enough data available
TeamSupport
8.4
Tickets and Tagging
EasyVista
6.2
TeamSupport
8.8
Live Chat
EasyVista
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
11.3%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
27.2%
 
Information Technology and Services
9.9%
Information Technology and Services
21.0%
 
Hospital & Health Care
7.7%
Internet
5.7%
 
Insurance
6.6%
Financial Services
4.4%
 
Government Administration
5.5%
Hospitality
3.6%
 
Other
56.0%
Other
38.1%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask EasyVista a QuestionContact EasyVista