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Compare EasyVista vs Teamwork Desk

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comparison of EasyVista vs. Teamwork Desk
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
3.1%
 
Higher Education
14.3%
Marketing and Advertising
25.0%
 
Information Technology and Services
9.9%
Information Technology and Services
20.5%
 
Hospital & Health Care
7.7%
Logistics and Supply Chain
6.8%
 
Insurance
6.6%
Internet
6.8%
 
Government Administration
5.5%
Computer Software
6.8%
 
Other
56.0%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Warehousing

The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to individuals, but still reviewed and answered by others.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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