Compare EasyVista vs Track-It!

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comparison of EasyVista vs. Track-It!
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
31.9%
 
Higher Education
14.3%
Information Technology and Services
14.3%
 
Information Technology and Services
9.9%
Hospital & Health Care
9.9%
 
Hospital & Health Care
7.7%
Utilities
5.5%
 
Insurance
6.6%
Higher Education
5.5%
 
Government Administration
5.5%
Law Practice
5.5%
 
Other
56.0%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 Crowd User in Law Practice

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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