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Compare EasyVista vs UseResponse

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comparison of EasyVista vs. UseResponse
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
13.3%
 
Higher Education
14.3%
Information Technology and Services
25.0%
 
Information Technology and Services
9.9%
Semiconductors
10.0%
 
Hospital & Health Care
7.7%
Internet
10.0%
 
Insurance
6.6%
Higher Education
10.0%
 
Government Administration
5.5%
Financial Services
10.0%
 
Other
56.0%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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