Compare EasyVista vs UseResponse
See this
comparison of EasyVista vs. UseResponse
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
Ease of Use
Ease of Use
6.9
9.3
Ease of Setup
Ease of Setup
7.1
9.2
Ease of Admin
Ease of Admin
7.5
9.2
Quality of Support
Quality of Support
7.7
9.9
Ease of Doing Business With
Ease of Doing Business With
8.1
9.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
Meets Requirements
EasyVista
8.1
UseResponse
9.0
Ease of Use
EasyVista
6.9
UseResponse
9.3
Ease of Setup
EasyVista
7.1
UseResponse
9.2
Ease of Admin
EasyVista
7.5
UseResponse
9.2
Quality of Support
EasyVista
7.7
UseResponse
9.9
Ease of Doing Business With
EasyVista
8.1
UseResponse
9.8
Product Direction (% positive)
EasyVista
7.7
UseResponse
10.0

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
UseResponse
Not enough data available
Searchable Articles
EasyVista
Not enough data available
UseResponse
Not enough data available
Community Forums
EasyVista
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
EasyVista
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
EasyVista
6.3
UseResponse
Not enough data available
Forum to Reponse
EasyVista
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
EasyVista
6.2
UseResponse
Not enough data available
Live Chat
EasyVista
Not enough data available
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
13.3%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
25.0%
 
Information Technology and Services
9.9%
Semiconductors
10.0%
 
Hospital & Health Care
7.7%
Internet
10.0%
 
Insurance
6.6%
Higher Education
10.0%
 
Government Administration
5.5%
Financial Services
10.0%
 
Other
56.0%
Other
35.0%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

UseResponse
No videos provided

Downloads

 No downloads provided
UseResponse
No downloads provided
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