Compare EasyVista vs UseResponse

See this comparison of EasyVista vs. UseResponse based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
14.3%
 
Higher Education
14.8%
Information Technology and Services
26.3%
 
Information Technology and Services
10.2%
Internet
10.5%
 
Hospital & Health Care
8.0%
Computer Software
10.5%
 
Insurance
6.8%
Financial Services
10.5%
 
Government Administration
5.7%
Semiconductors
10.5%
 
Other
54.5%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

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Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Most Helpful Critical Review
Most Helpful Critical Review
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Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

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Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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