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Compare EasyVista vs Zendesk Support

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comparison of EasyVista vs. Zendesk Support
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Zendesk Support rates 4.2/5 stars with 1,176 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.7
(Based on 1,076 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.7
(Based on 1,080 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.3
(Based on 526 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.4
(Based on 545 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.5
(Based on 914 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.6
(Based on 509 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.9
(Based on 1,073 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
45.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
16.0%
 
Higher Education
14.3%
Computer Software
18.9%
 
Information Technology and Services
9.9%
Information Technology and Services
14.6%
 
Hospital & Health Care
7.7%
Internet
11.1%
 
Insurance
6.6%
Marketing and Advertising
5.4%
 
Government Administration
5.5%
Telecommunications
3.2%
 
Other
56.0%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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