Compare EasyVista vs Zendesk

See this comparison of EasyVista vs. Zendesk Support based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
15.1%
 
Higher Education
14.8%
Computer Software
20.1%
 
Information Technology and Services
10.2%
Information Technology and Services
14.2%
 
Hospital & Health Care
8.0%
Internet
12.2%
 
Insurance
6.8%
Marketing and Advertising
6.5%
 
Government Administration
5.7%
Retail
3.1%
 
Other
54.5%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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