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Compare EasyVista vs Zendesk Support

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comparison of EasyVista vs. Zendesk Support
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Zendesk Support rates 4.2/5 stars with 1,262 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.7
(Based on 1,155 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.7
(Based on 1,159 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.3
(Based on 557 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.4
(Based on 578 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.5
(Based on 979 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.5
(Based on 542 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.9
(Based on 1,150 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
16.2%
 
Higher Education
14.3%
Computer Software
18.8%
 
Information Technology and Services
9.9%
Information Technology and Services
14.9%
 
Hospital & Health Care
7.7%
Internet
10.9%
 
Insurance
6.6%
Marketing and Advertising
5.3%
 
Government Administration
5.5%
Telecommunications
3.4%
 
Other
56.0%
Other
46.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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