Compare EasyVista, Zendesk Support, and TeamSupport

 
Essential
$5 /month
Support Desk
$50 / agent / month billed annually
 
Team
$19 /month
Enterprise
$65 / agent / month billed annually
 
Professional
$49 /month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.8
(Based on 1,270 reviews)
8.7
(Based on 491 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.7
(Based on 1,274 reviews)
8.8
(Based on 492 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.3
(Based on 602 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.4
(Based on 625 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.5
(Based on 1,083 reviews)
9.0
(Based on 446 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.6
(Based on 587 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.8
(Based on 1,262 reviews)
9.1
(Based on 491 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
38.8%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
45.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
16.3%
11.1%
 
Higher Education
14.3%
Computer Software
18.1%
Computer Software
27.3%
 
Information Technology and Services
9.9%
Information Technology and Services
15.1%
Information Technology and Services
20.8%
 
Hospital & Health Care
7.7%
Internet
10.6%
Internet
5.6%
 
Insurance
6.6%
Marketing and Advertising
5.0%
Financial Services
4.5%
 
Government Administration
5.5%
Telecommunications
3.3%
Hospitality
3.6%
 
Other
56.0%
Other
48.0%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

ESM is not very intuitive and takes training to be able to use.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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