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Compare EasyVista, Zendesk Support, and TeamSupport

 
Essential
$5 /month
Support Desk
$50 / agent / month billed annually
 
Team
$19 /month
Enterprise
$65 / agent / month billed annually
 
Professional
$49 /month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 74 reviews)
8.7
(Based on 1,092 reviews)
8.7
(Based on 471 reviews)
Ease of UseSee More
Ease of UseSee More
7.2
(Based on 74 reviews)
8.7
(Based on 1,096 reviews)
8.8
(Based on 472 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 62 reviews)
8.3
(Based on 530 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 65 reviews)
8.4
(Based on 551 reviews)
8.8
(Based on 222 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 68 reviews)
8.5
(Based on 926 reviews)
9.0
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 61 reviews)
8.6
(Based on 515 reviews)
9.3
(Based on 227 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 70 reviews)
7.9
(Based on 1,089 reviews)
9.1
(Based on 473 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
38.4%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
45.7%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
15.9%
10.3%
 
Higher Education
14.3%
Computer Software
18.9%
Computer Software
28.0%
 
Information Technology and Services
9.9%
Information Technology and Services
14.5%
Information Technology and Services
21.2%
 
Hospital & Health Care
7.7%
Internet
11.1%
Internet
5.9%
 
Insurance
6.6%
Marketing and Advertising
5.3%
Financial Services
4.5%
 
Government Administration
5.5%
Telecommunications
3.3%
Hospitality
3.8%
 
Other
56.0%
Other
47.0%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Games

there is nothing i really dont dont like about it...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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