Compare EasyVista, Zendesk Support, TeamSupport, and Freshdesk

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.6
8.5
Ease of Use
Ease of Use
6.9
8.6
8.6
8.8
Ease of Setup
Ease of Setup
7.1
8.2
8.3
8.5
Ease of Admin
Ease of Admin
7.5
8.3
8.7
8.7
Quality of Support
Quality of Support
7.7
8.4
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.1
8.4
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
7.6
9.0
8.6
Meets Requirements
EasyVista
8.1
Zendesk Support
8.6
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
EasyVista
6.9
Zendesk Support
8.6
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
EasyVista
7.1
Zendesk Support
8.2
TeamSupport
8.3
Freshdesk
8.5
Ease of Admin
EasyVista
7.5
Zendesk Support
8.3
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
EasyVista
7.7
Zendesk Support
8.4
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
EasyVista
8.1
Zendesk Support
8.4
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
EasyVista
7.7
Zendesk Support
7.6
TeamSupport
9.0
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.2
Freshdesk
8.7
Searchable Articles
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Freshdesk
8.6
Community Forums
EasyVista
Not enough data available
Zendesk Support
8.2
TeamSupport
7.9
Freshdesk
8.4
Interactive FAQs & Forums
EasyVista
Not enough data available
Zendesk Support
8.2
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
EasyVista
6.3
Zendesk Support
8.6
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
EasyVista
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
EasyVista
6.2
Zendesk Support
8.9
TeamSupport
8.8
Freshdesk
8.8
Live Chat
EasyVista
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
39.0%
41.1%
53.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
44.7%
47.6%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
16.3%
11.3%
10.7%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
17.9%
Computer Software
27.2%
Information Technology and Services
20.4%
 
Information Technology and Services
9.9%
Information Technology and Services
15.3%
Information Technology and Services
21.0%
Computer Software
14.0%
 
Hospital & Health Care
7.7%
Internet
10.3%
Internet
5.7%
Internet
5.9%
 
Insurance
6.6%
Marketing and Advertising
4.9%
Financial Services
4.4%
Education Management
3.7%
 
Government Administration
5.5%
Telecommunications
3.3%
Hospitality
3.6%
E-Learning
3.4%
 
Other
56.0%
Other
48.3%
Other
38.1%
Other
52.6%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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