Compare EasyVista, Zendesk Support, TeamSupport, and Help Scout

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
Basic
$8
user/month
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
Standard
$15
user/month
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.6
8.4
Ease of Use
Ease of Use
6.9
8.6
8.6
9.2
Ease of Setup
Ease of Setup
7.1
8.2
8.3
8.8
Ease of Admin
Ease of Admin
7.5
8.3
8.7
8.8
Quality of Support
Quality of Support
7.7
8.3
8.8
8.8
Ease of Doing Business With
Ease of Doing Business With
8.1
8.4
9.2
9.0
Product Direction (% positive)
Product Direction (% positive)
7.7
7.6
9.0
7.7
Meets Requirements
EasyVista
8.1
Zendesk Support
8.6
TeamSupport
8.6
Help Scout
8.4
Ease of Use
EasyVista
6.9
Zendesk Support
8.6
TeamSupport
8.6
Help Scout
9.2
Ease of Setup
EasyVista
7.1
Zendesk Support
8.2
TeamSupport
8.3
Help Scout
8.8
Ease of Admin
EasyVista
7.5
Zendesk Support
8.3
TeamSupport
8.7
Help Scout
8.8
Quality of Support
EasyVista
7.7
Zendesk Support
8.3
TeamSupport
8.8
Help Scout
8.8
Ease of Doing Business With
EasyVista
8.1
Zendesk Support
8.4
TeamSupport
9.2
Help Scout
9.0
Product Direction (% positive)
EasyVista
7.7
Zendesk Support
7.6
TeamSupport
9.0
Help Scout
7.7

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.2
Help Scout
8.7
Searchable Articles
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Help Scout
7.8
Community Forums
EasyVista
Not enough data available
Zendesk Support
8.2
TeamSupport
7.9
Help Scout
8.3
Interactive FAQs & Forums
EasyVista
Not enough data available
Zendesk Support
8.2
TeamSupport
8.3
Help Scout
8.1
Interaction
Web Portals
EasyVista
6.3
Zendesk Support
8.6
TeamSupport
8.7
Help Scout
8.8
Forum to Reponse
EasyVista
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Help Scout
8.0
Tickets and Tagging
EasyVista
6.2
Zendesk Support
8.9
TeamSupport
8.8
Help Scout
8.7
Live Chat
EasyVista
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
39.0%
41.1%
57.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
44.7%
47.6%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
16.3%
11.3%
3.1%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
17.9%
Computer Software
27.2%
Computer Software
22.5%
 
Information Technology and Services
9.9%
Information Technology and Services
15.3%
Information Technology and Services
21.0%
Internet
18.9%
 
Hospital & Health Care
7.7%
Internet
10.3%
Internet
5.7%
Information Technology and Services
8.3%
 
Insurance
6.6%
Marketing and Advertising
4.9%
Financial Services
4.4%
Marketing and Advertising
5.9%
 
Government Administration
5.5%
Telecommunications
3.3%
Hospitality
3.6%
Hospital & Health Care
4.7%
 
Other
56.0%
Other
48.4%
Other
38.1%
Other
39.6%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided

Downloads

Zendesk Support
No downloads provided
Help Scout
No downloads provided
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