Compare EasyVista vs Zoho Desk

See this comparison of EasyVista vs. Zoho Desk based on data from user reviews. EasyVista rates 3.9/5 stars with 74 reviews. Zoho Desk rates 4.3/5 stars with 483 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Easyvista
Zoho desk
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EasyVista
EasyVista
Based on 74 reviews
Zoho Desk
Zoho Desk
Based on 483 reviews
 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 72 reviews)
8.6
(Based on 446 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 72 reviews)
8.6
(Based on 446 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 60 reviews)
8.3
(Based on 351 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 63 reviews)
8.6
(Based on 353 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 66 reviews)
8.2
(Based on 402 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 59 reviews)
8.6
(Based on 329 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.8
(Based on 68 reviews)
8.8
(Based on 438 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.0%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
66.2%
7.6%
 
Higher Education
14.8%
Information Technology and Services
25.5%
 
Information Technology and Services
10.2%
Computer Software
11.1%
 
Hospital & Health Care
8.0%
Internet
4.5%
 
Insurance
6.8%
Marketing and Advertising
4.5%
 
Government Administration
5.7%
Telecommunications
4.1%
 
Other
54.5%
Other
50.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

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Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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