Compare EasyVista vs Zoho Desk
See this
comparison of EasyVista vs. Zoho Desk
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Zoho Desk rates 4.3/5 stars with 1,007 reviews. Each product's score is calculated by real-time data from verified user reviews.
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EasyVista
EasyVista
Zoho Desk
Zoho Desk
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Pricing

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
EasyVista
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
6.9
8.5
Ease of Setup
Ease of Setup
7.1
8.2
Ease of Admin
Ease of Admin
7.5
8.4
Quality of Support
Quality of Support
7.7
8.2
Ease of Doing Business With
Ease of Doing Business With
8.1
8.5
Product Direction (% positive)
Product Direction (% positive)
7.7
8.7
Meets Requirements
EasyVista
8.1
Zoho Desk
8.6
Ease of Use
EasyVista
6.9
Zoho Desk
8.5
Ease of Setup
EasyVista
7.1
Zoho Desk
8.2
Ease of Admin
EasyVista
7.5
Zoho Desk
8.4
Quality of Support
EasyVista
7.7
Zoho Desk
8.2
Ease of Doing Business With
EasyVista
8.1
Zoho Desk
8.5
Product Direction (% positive)
EasyVista
7.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Zoho Desk
8.6
Searchable Articles
EasyVista
Not enough data available
Zoho Desk
8.6
Community Forums
EasyVista
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
EasyVista
Not enough data available
Zoho Desk
8.4
Interaction
Web Portals
EasyVista
6.3
Zoho Desk
8.4
Forum to Reponse
EasyVista
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
EasyVista
6.2
Zoho Desk
8.7
Live Chat
EasyVista
Not enough data available
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
5.9%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.2%
Enterprise
5.9%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
24.4%
 
Information Technology and Services
9.9%
Computer Software
10.6%
 
Hospital & Health Care
7.7%
Marketing and Advertising
4.1%
 
Insurance
6.6%
Telecommunications
4.0%
 
Government Administration
5.5%
Internet
4.0%
 
Other
56.0%
Other
52.9%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
4.0%
Internet
4.0%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Zoho Desk

Downloads

 No downloads provided
Zoho Desk
No downloads provided
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